Associate, HR Delivery Center
3 days ago
**Essential Duties and Responsibilities**:
- Respond to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Use systems to document and escalate as needed following the appropriate processes
- Educate employees of HR Services available to them and encourage self-service tools such as the HR Portal and other systems as needed
- Research and resolve all problems/queries in a timely manner, work on more than one issue simultaneously and prioritize urgency of requests
- Ensure that documentation and employee’s requests meet the policy for each process
- Utilize multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
- Actively contribute to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, drive performance, and achieve results
- Understand and utilize HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management
- **Required Skills / Experience / Competencies**:
- Bachelor’s in Business, Human Resources, or related fields
- 1 to 2 years of experience in HR functions, with knowledge in processes and operations, including talent, data administration, or compensation and benefits administration
- **Job Requirements**:
- Permanent - full time job
SC Johnson Asia has been recognized as the **Best Multinational Workplace by Great Place to Work®****
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