Process Improvement

1 week ago


Jakarta, Indonesia PT Bank UOB Indonesia Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Retail **function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

**Business Banking**

We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.

**Responsibilities**:

- Responsible for E2E process improvement management involving:

- Ensure straight through credit proposal process from document collection up to fund disbursement with embedded signature services
- Reduce any backlog and stopper for proposal process through proper monitoring, sentback handlings and coordination with respective team
- Provide necessary support for sales productivity uplift on submission, approvals and signing.
- Provide necessary judgement or expertise in terms of CUE/ G2 underwriting enhancement
- Ensure achievement of process improvement levers
- Responsible for planning and execution of Process Improvement initiatives:

- Credit Service Guarantee
- FAST Tool improvement
- New Anti-Attrition & green lane scheme to expedite Credit response
- BPL revamp & process enhancement
- Post disbursement review include pricing & approval matrix, legal counsel process etc.
- Inclusion on non-conservative approach of E2E process re-engineering i.e. using technology, AI, digital bank
- Responsible for BCAS system maintenance, user familiarity and proposed system changes
- Manage day to day BCAS queries/ error report, ensure resolution within 1x24 hour SLA with aim to reduced max daily calls
- Maintain low number of unsolved error (need IT resolution) and provide workaround for Sales Team
- Coordinate, prepare test script and execute testing for BCAS quarterly changes (QR) and project changes
- Maintain all compliant of system administrative i.e. access matrix, user request, audits

**Job Requirements**:

- Min 5 years experiences in banking industry, especially in Process Improvement
- Have a depth analytics and strategic thinking
- Decent understanding on system
- Aim for continuous improvement across managed areas

**Be a part of UOB Family**:



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