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Senior Process Improvement Specialist

1 month ago

Jakarta, Indonesia Kredivo Group Full time

This is a pioneering role in Kredivo which will be suited to an ambitious professional, looking for the next step in their career. The Process Improvement Lead Operations is responsible for overall successful operations and help foster a culture of continuous improvement and high performance in Operations team.

**Responsibilities**:

- Identify opportunities for improvement and automation to optimize operational processes.
- Coordinate with internal parties (Product, Engineering, etc) and external parties (vendors, regulators, etc) on project and process improvement deliverables.
- Manage timely projects according to business requirements.
- Improve key Operations' KPI inline with business needs.

Qualifications:

- Minimum 3-4 years of experience managing operations in a hi-growth environment
- Highly data driven, ability to write SQL scripts, play with pivot tables, and continuously improve the operations process based on key metrics
- Solid analytical and problem solving skills
- Ability to analyze trends, investigate issues, and suggest solutions to problems
- Proven track record in doing process improvements and helping teams deliver better performance
- Well versed in the credit card or consumer finance industry especially fintech
- Ability to multi-task, prioritize, and manage time effectively
- Hi-energy and goal-driven personality, focused on achieving big things in ½ the time that it takes most people
- Optimistic and learning-oriented personality
- At least a Bachelor's Degree, ideally in engineering or a related discipline
- Previous startup experience is a must
- Verbal and written communication in English and Indonesian is a must