Operational Risk

4 months ago


Jakarta, Indonesia Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

**The Opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering **Operational Risk & Governance - Data Specialist **with the resources to solve critical problems for the future of our business, which is why we need you.

**Responsibilities**:
Working with the Ops team to perform a risk assessment activity by identifying key risks within Operations Dept, defining risk level, and reviewing the adequacy of relevant controls to mitigate the risks that might affect the Ops Dept.

Conduct a risk evaluation to evaluate the operations previous risk handling and compare potential risks with the company’s best practice

Liaise with Risk Champion, Risk Management, and Compliance team to build risk awareness within Ops Dept

Prepare Risk Assessment reports as agreed scheduled and timeline and report to all stakeholders

As Operational Risk & Governance Data Specialist to develop the followings:
Perform data quantitative and qualitative analysis within Ops. Perform data reconciliation to identify data anomalies Escalate any data issues within risk assessment or during regular monitoring. Supporting Ops specifically within Ops Risk and Governance on data analytics. Developing sustainability monitoring using data analytics.

Monitoring and follow up on all Incident/ Audit findings/ Corrective Action Plans recorded in the Archer to be closed timely Responsible for any other tasks assigned by the leader.

**How will you create impact?**

This position will create data analytics environment within OPS specifically on Risk Assessment and Risk Monitoring Activities.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Bachelor’s degree and at least 2 years of experience in Insurance Company
- Knowledge of tools, concepts, and methodologies of Risk Management
- Effective communication skills (written and verbal): both Bahasa and English
- Advanced level skill in MS Office (MS Excel, MS PowerPoint and MS Word) or other data analytics tools would be an advantage (i.e., Neo4j, PowerBI, Phyton, SQL etc)
- Ability to work independently with limited supervision
- Well organized, with a proven ability to manage multiple tasks and individuals
- Experience with the implementation of corrective action programs
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple tasks with varying completion dates

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife acros


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