Complex Director of Spa

6 months ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24081461

**Job Category** Spa

**Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Spa Operations and Budgets**
- Selects vendors for spa retail operations and managing contract agreements.
- Oversees retail product research, product selection and purchasing, product display.
- Manages supply inventories and purchasing control, including uniforms.
- Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
- Maintains cleanliness of spa and related areas and equipment.

**Managing Spa Sales and Marketing Strategy**
- Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
- Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
- Ensures spa services are included in all property-related marketing and advertising.
- Identifies and recommending new products and product enhancements to remain competitive in the market.

**Managing Spa Revenue Management Strategy**
- Monitors and Manages the payroll function.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

**Ensuring and Delivering Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.

**Conducting Human Resources Activities**
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Administers the performance appraisal process for direct report managers.
- Develops business goals and creates appropriate development plans.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
- Celebrates successes and publicly recognizes the contributions of team members.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays w

  • Spa Therapist

    1 month ago

    Jakarta, Indonesia House of Tugu Jakarta Full time

    **Kualifikasi**: - Memiliki sertifikasi dalam terapi pijat atau pelatihan setara. - Pengalaman sebagai Terapis Spa atau di posisi serupa di spa atau wellness center. - Familiar dengan berbagai teknik pijat, perawatan kulit, dan terapi relaksasi. - Paham tentang kesehatan dan keselamatan di lingkungan spa. - Keterampilan komunikasi yang baik dan ramah. -...

  • Spa & Recreation Manager

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24147341 **Job Category**Spa **Location**The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia, 12940 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Position has responsibility for supervising and coordinating activities of employees delivering...

  • Spa & Recreation Manager

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24028906 **Job Category** Spa **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position has responsibility for supervising and coordinating activities of employees...

  • Marketing Director

    5 months ago

    Jakarta, Indonesia PT Aurora Consultancy Group Full time

    **Informasi Lowongan** **Tipe Pekerjaan** Tidak Disebutkan **Remote/On-site** Tidak Disebutkan **Fungsi Pekerjaan** Pemasaran (Non-Teknis) **Jenjang Karir** Direktur **Job Deskripsi** - Oversees the execution of all marketing initiatives, projects, and collateral production to achieve sales and marketing objectives and maximize revenue...

  • Spa Manager Ayana Midplaza, Jakarta

    5 months ago

    Jakarta, Indonesia AYANA Hospitality Full time

    Review and respond to daily operational demand as it relates to the hotel. Especially for Spa Reception and Attendant. And ensure the operation goes smoothly in each section. - Maintain the cleanliness of all Spa area as well as the safety of equipment. - Do regular walk through with Spa Supervisor and Spa Assistant Manager to record and follow up any...

  • Assistant Director Health Division

    2 months ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: HLTH/ADR/046 **Opening Date**: 13/09/2024 **Job Title**: Assistant Director Health Division **Closing Date**: 12/10/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and thereby contribute...

  • Assistant Director Education, Youth

    2 months ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: EYSD/ADR/047 **Opening Date**: 13/09/2024 **Job Title**: Assistant Director Education, Youth & Sports Division **Closing Date**: 12/10/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and...

  • Associate Director

    5 months ago

    Jakarta, Indonesia Human8 Full time

    We are looking for an Associate Director to join our team in Jakarta. - The Associate Director fully manages client projects and help companies to listen to, and collaborate with their customers, based on Human8’s innovative research methods. - The key part of the role is to manage complex quantitative/ qualitative/ community research projects, with a...

  • Assistant Director Political Cooperation Division 1

    3 months ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: PCD1/ADR/021/R1 **Opening Date**: 30/08/2024 **Job Title**: Assistant Director Political Cooperation Division 1 **Closing Date**: 30/09/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and...

  • Assistant Director of Sales

    6 months ago

    Jakarta, Indonesia Pullman Jakarta Indonesia Full time

    **Job Description**: Pullman Jakarta Indonesia - Thamrin CBD is a 5-star hotel for business and leisure in Thamrin CBD, Jakarta. With gym, spa, pool, event venues, executive lounge and fine dining options. Pullman Jakarta Indonesia Thamrin CBD provides 5-star hotel accommodations in Indonesia’s thriving metropolis. Near the airport and within walking...

  • Director of Engineering

    6 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Deputy Director for Arbitration and Adr, Consultant

    6 months ago

    Jakarta, Indonesia International Chamber of Commerce (ICC) Full time

    ICC Indonesia is recruiting a Deputy Director - Arbitration and ADR to raise the profile of the ICC International Court of Arbitration and ICC Dispute Resolution Services in the region, help acquire new users and expand existing user relationships. As the institutional representative of over 45 million businesses in more than 170 countries, the...

  • Engineering Director

    5 months ago

    Jakarta, Indonesia PT Aurora Consultancy Group Full time

    **Informasi Lowongan** **Tipe Pekerjaan** Tidak Disebutkan **Remote/On-site** Tidak Disebutkan **Fungsi Pekerjaan** Teknik, Umum **Jenjang Karir** Direktur **Job Deskripsi** - Lead and guide the engineering and maintenance team, prioritizing quality and guest satisfaction. - Formulate and execute strategies aimed at enhancing operational efficiency...

  • Account Director

    6 months ago

    Jakarta, Indonesia Merah Cipta Media Full time

    **Job Description**: - **Develop & Execute Planning **campaign with CPG Brands - **Grow the business **and CPG Brands book of revenue annually - Support in indetifiying and developing new business opportunities - **Build and maintain strong relationship**: Handle day to day with GetPlus Brands Partners marketing programs, reporting, optimization,...

  • Complex Director of Marketing Communication

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24033672 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Director of Marketing...

  • Complex Director of Marketing Communications

    2 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24163629 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Director of Marketing...

  • Director of Kkpe

    5 months ago

    Jakarta, Indonesia Kartu Prakerja Full time

    Kartu Prakerja is Indonesia’s premier and end-to-end digital, skill development program. The program aims to complement and fill the gaps in education and vocational training institutions in order to meet future skills demands. Since April 2020, Kartu Prakerja has successfully helped 16.42 million effective beneficiaries in 514 regencies/cities in...

  • Director Organizational Development

    5 months ago

    Jakarta, Indonesia Boys & Girls Clubs of America Full time

    Overview: Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We are always looking for qualified professionals with a passion for improving young lives, as a member of our national staff. We have strong values, embrace diversity and...

  • Supervisory Librarian

    2 months ago

    Jakarta, Indonesia US Library of Congress Full time

    **Duties**: This position acquires and provides access to materials of research value for the Library's collections from countries in Southeast Asia and all languages from those regions. Acquired materials are in all media and all formats by which content is conveyed; e.g., print, electronic, visual, recorded sound, microformat. The work of the Directorate...

  • Executive Director

    6 months ago

    Jakarta, Indonesia Water.org Full time

    **About Water.org** 1 in 10 people around the world lack access to safe water and 1 in 4 people don’t have access to a toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible and cost-effective because we believe that water is the way to empower a...