Guest Relation Officer

7 months ago

Surabaya, Indonesia PT Kopi Sukses Bersama (Common Grounds Surabaya) Full time

**JOB DESCRIPTIONS**
- Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.
- Be familiar with menu, promotions and service procedures.
- To work closely with the Operations / Service Operations Manager, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables.
- To familiarize with the work nature and responsibilities of floor staff and all the restaurants and bakery events.
- Profiling, research, gather customer behavior's data as an asset for marketing campaigns and activities
- Working with marketing team to plan and handle campaigns, activities, strategy, and promotional opportunities
- Carry out other, more general, marketing responsibilities outside the outlet such as public relations with potential customers, both private and corporate.
- Responsible to build communication with operational teams about daily reservation, events, and its broadcasting
- Responsible for restaurant and bakery reservation including answering call / messages from buyers and help the operational team to make sure and prepare the order

**JOB REQUIREMENTS**
- Minimum diploma / degree holder in public relations / communications / marketing
- Minimum 1 year experience as a GRO in food & beverages industry / hospitality / tourism
- Fluent in English, is a must
- Have a strong networking and relationship building skills
- Must be able to contribute towards customer satisfaction targets and interactions significantly
- Must possess outstanding guest service skills and ability to focus on guest needs
- Organized, creative, and ability to work under pressure

**Job Types**: Full-time, Contract

**Salary**: Rp3,500,000 - Rp4,000,000 per month

**Education**:

- D1-D4 (required)

**Experience**:

- Guest Relation Officer: 1 year (required)

**Language**:

- English (required)
- Mandarin (preferred)

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