Klik Digital Sinergi Visibility Public
2 days ago
Manage all request ticket
Sharing knowledge to handover daily operation tasks
Quarterly preventive maintenance
Technical consultation for perfective maintenance
Performance assessment and analysis
Perform improvements based on preventive maintenance
Deployment standard and normal change
Make sure during and after release implementation no incident or issue occurs
Resolution for incident or RCA
Maintain availability and capacity under threshold to ensure all services running properly
Check completeness of all prerequisite requirement of standard change request
Create and update SOP with development team for new standard change
Inform or socialize or train all support team regarding new SOP or knowledge
Implement changes thoroughly as required as SOP given and ensure IT service stability
Have and updated detailed reporting document in regular basis (daily/weekly/monthly) and ad-hoc purpose
Having experience in Support engineer L1 min 3 years
Willing to work 24/7 on call duties
Strong communication skills (verbal and written)
Having knowledge with Linux
Having knowledge with Database (PL-SQL)
Having knowledge with Web Service (Nginx, Apache tomcat, Jboss, Web logic, API)
Excellent problem solving and documentation skills
Proven customer service skills
Familiar with Information Technology Infrastructure Library (ITIL) methodologies
Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
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