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Customer Support Engineer

4 weeks ago


Bandung, Indonesia Mayar Full time

Customer Support Engineer adalah titik kontak utama antara bisnis dan pelanggan. Customer Support Engineer memastikan pelanggan mendapatkan penjelasan mengenai produk, mendapatkan bantuan penggunaan produk, dan mensupport pelanggan dalam menggunakan produk.

**Tanggung Jawab**
- Menjawab kebutuhan pelanggan melalui berbagai channel komunikasi
- Bekerja dekat dengan Sales Team guna memastikan kepuasan klien
- Menyediakan dokumen dan informasi yang diperlukan klien atau konsumen demi memperlancar transaksi
- Mendampingi dan membantu klien terkait pertanyaan
- Mengidentifikasi masalah yang dihadapi pelanggan dan membantu menyelesaikannya

**Persyaratan**
- **Min. S1 jurusan Teknik Informatika**:

- **Diutamakan memiliki pengalaman 2 tahun di posisi serupa (Customer Support Engineer, IT Application Support, dll)**:

- Pengalaman bekerja di perusahaan SaaS menjadi nilai tambah
- Keterampilan komunikasi dan kolaborasi yang kuat
- Kemampuan mendengar dan menganalisa kebutuhan klien
- Kemampuan melakukan presentasi baik online maupun offline

**Tentang**

Mayar adalah perusahaan fintech startup yang membantu bisnis untuk menerima pembayaran online dengan mudah tanpa koding. Mayar didanai oleh VC dari Jepang.

Ability to commute/relocate:

- Bandung: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- D1-D4 (required)

**Experience**:

- Customer Support Engineer/Technical Support: 1 year (required)