Technical Support Analyst
7 days ago
**Who are WebBeds?**
WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Webjet Limited (ASX: WEB) - an ASX 200 listed company operating a global digital travel business.
*
What makes us stand out?*
- We are a wholesale global travel organisation
- We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
- We partner with over 430,000 properties in more than 15,000 destinations
- We work with more than 44,000 travel companies in 139 source markets
- We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking
**What will you do on your journey with WebBeds?**
WebBeds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.
"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.
With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including.NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.
Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.
*
How you will make an impact?*
We are seeking an experienced and talented Technical Support Analyst to join the WebBeds Connectivity & Platform Support Team. As Technical Support Analyst you will participate directly with our Partners when they require assistance with their integration and help internal users of our web interfaces.
You will work closely with our Commercial team, Integration Consultants, and Product teams to solve problems and resolve highly complex technical issues and service requests.
The Technical Support Analyst role reports into WebBeds’ Technology organization and represents the voice of Connectivity & Platform Support within the organization.
We are seeking someone with a real passion for travel, a passion for technology, and technology expertise, combined with superb communication skills and business insight are critical to the Technical Support Analyst success.
*
Key elements to this role include, but not limited to: *
- Effectively resolving Partner and internal user-raised support cases using our incident management tool; ‘Service Now’
- Provide functional and technical assistance and guidance where required.
- Provide detailed explanation on case specifics when calling out issues that require resolution by the WebBeds Product team.
- Effectively communicate and collaborate with various areas and levels of the organization.
- Contribute to the creation and maintenance of knowledge base comments and articles when the opportunity arises.
- Identify and remediate opportunities for process improvement.
- Call-out new information and work closely with other Technical Support Analysts to collaborate.
- Monitor availability of WebBeds Platforms to maintain a consistent awareness of current performance.
**The skills we would love to see in your suitcase**
- Ideally around 3 years of experience as ‘Technical Support Analyst’ or ‘Application Support’ Agent.
- Core interest & experience within the Travel industry, with a passion for technology and expertise in this area.
- Excellent communication skills and business insight.
- Organised, a great listener & someone who enjoys resolving issues with a collaborative team approach.
- An eagerness to learn, develop & constantly improve.
*
Why choose us as your next destination?*
We are super
-
IT Technical Analyst
7 days ago
Jakarta, Indonesia Talent Creative IND Full timePT SIGMA-TECH Sedang membutuhkan " IT Technical Analyst " Kualifikasi: - Pria/Wanita - Usia Maks 35 Tahun - Pendidikan Terakhir D3 - D4/S1 - Memiliki pengalaman 2 tahun mínimal dibidang yang di lamar atau di apply - paham dengan dunia IT dan komputer - Penempatan Jakarta Benefit: Gaji Negosiasi Bpjs Lengkap THR Fasilitas Laptop Asuransi Swasta Tunjangan...
-
Technical Support/it Support
6 days ago
Jakarta, Indonesia PT Edsen Gudang Komputerindo Full time**Requirements**: **Mandatory**: 1. Graduated from Information Technology / Electrical Engineering / Industrial Engineering. 2. Able to communicate with key-user in technical perspectives. 3. Have a good logical thinking and problem-solving skill. 4. Good in Object Oriented Programming / Functional Programming. 5. Good in Technical Documentation. 6....
-
Technical Support
1 week ago
Jakarta, Indonesia PT Indovisual Group Full time**Kualifikasi**: - Pendidikan mínimal S1 bidang IT - Berpengalaman sebagai technical support mínimal 1 tahun - Mampu mengoperasikan komputer - Memiliki skill networking dan programing - Memiliki sertifikat keahlian di bidang IT lebih disukai **Tugas dan tanggung jawab**: - Memberikan layanan technical support setiap project yang akan berlangsung, sedang...
-
IT Technical Support
2 weeks ago
Jakarta, Indonesia PT. Prima Fajar Cahaya Surya Full timeRequirements: - Bachelor degree in computer science or information technology. - Prior experience in tech support, desktop support, or a similar role. - Attention to detail and good problem-solving skills. - Excellent interpersonal skills. - Good written and verbal communication. - Minimum 2 years experiences in the same field ( IT Technical Support ). IT...
-
IT Business Analyst
2 weeks ago
Jakarta, Indonesia Code.id Full timeConduct, analyze and review requirements gathering from stakeholders to understand pain point - Translate business requirements and functional specifications into technical specifications and ensure that implementations meet specifications and quality standards - Design complex business process and data models with multiple domains and layers - Create and...
-
Technical Business Analyst
5 days ago
Jakarta, Indonesia Syscon Justice System Full time**WHO WE ARE** **Syscon Justice Systems** is an **industry-leading provider** of prison and jail management software for corrections agencies across the world. Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for...
-
Technical Business Analyst
2 weeks ago
Jakarta, Indonesia R Systems Full timeMastering Database (Oracle/SQL) Mastering project documentation (BRD, FSD, SIT, UAT, PAT) Mastering business process banking systems Understanding problem solving and detail oriented Understanding SDLC Understand the concept of API Management & SOA Middleware Have the ability to analyze and visualize data. **Job Types**: Full-time, Contract Contract...
-
System Analyst
6 days ago
Jakarta, Indonesia Stockbit Full timeWe are looking for an experienced System Analyst to join our team! As a System Analyst, this position will play a critical role in the transformation process, working closely with the Product Manager, Engineer and Business Development to develop and maintain the technical documentation. **Responsibilities** - You will take the role of a Devil's Advocate to...
-
Senior Business Analyst
7 days ago
Jakarta, Jakarta, Indonesia Kredivo Group Full timeKredivo Group is hiring a Senior Business Analyst to support our product development efforts. As a Senior Business Analyst, you will work closely with cross-functional teams to identify business opportunities and challenges, and develop solutions to address them.Your key responsibilities will include:Conducting business analysis to identify opportunities and...
-
System Analyst
2 weeks ago
Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full timeIdentify system requirements Liaise with users to track additional requirements and features Document interfaces between new and legacy systems Collaborate with IT team and developers to produce new systems Validate changes by testing programs Train users on the new operation systems and provide support Ensure deadline and budget requirements are...
-
IT Business Analyst
6 days ago
Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full timeCollaborate with business stakeholders to identify and document business needs, goals, and objectives. - Conduct detailed analysis of banking processes, workflows, and systems to identify gaps or inefficiencies. - Translate business requirements into clear, functional specifications for IT and development teams. - Facilitate communication between business...
-
Technical Support
7 days ago
Jakarta, Indonesia PT Techno9 Indonesia Full timeConditions: Male / Female max 30 years old Having minimum 1 year experience of IT Desktop Support / Technical Support Minimum D3 / S1 IT,Computer Science or its equivalent Capable to assists customer and resolve any issues related PC,Notebook,Printer & Scanner Have a basic knowledge of networking Job description: Capable to assists customer and resolve any...
-
Technical Support Representative
1 week ago
Jakarta, Indonesia The Swim Starter Full time**Responsibility**: - Serve as a technical support expert for our external-facing teams. - Manage day-to-day technical communication with our technology partners, including resolving issues and supporting technical requests from sales, customer support, and API customers. - Act as the primary contact for all incidents related to Entertainment/Media/Musci Ad...
-
Technical Support
4 days ago
Jakarta, Indonesia PT Quartee Full timeJobs Specification: Male / Female max 30 years old Having minimum 1 year experience of IT Desktop Support / Technical Support Minimum D3 / S1 IT,Computer Science or its equivalent Capable to assists customer and resolve any issues related PC,Notebook,Printer & Scanner Have a basic knowledge of networking Job description: Capable to assists customer and...
-
Solutions Analyst
6 days ago
Jakarta, Indonesia Code.id Full timeGathering, analyzing, and interpreting the requirements from business and transforming them into technical documentation for development teams Identifying pain points in existing business processes and providing efficient, reliable and scalable solutions Support testing together with tester and business team Identifying business capacity plan for...
-
IT Technical Support
1 week ago
Jakarta, Indonesia Transcosmos Indonesia PT Full timeServe as primary contact for Client worldwide enterprise customers and partners requiring technical assistance. - Resolve technical problem and answer queries by chat, telephone and web portal. - Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base. - Record, maintain and update...
-
IT Technical Support
2 weeks ago
Jakarta, Indonesia Techtiera Services Indonesia Full time**Requirements**: - Experience in IT Technical Support Banking - Min 2 Years Experience - Working System: WFO - Shifting Time - Can work from client's office (office located in Jakarta) **Field support services**: - Windows services; Monday to Friday, 08.00 - 17.00 WIB - To provide maintenance and operation services of the hardware support. - Software...
-
Technical Support Engineer
2 weeks ago
Jakarta, Indonesia ABB Full time**Technical Support Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Technical Support
3 weeks ago
Jakarta, Indonesia B3 Networks Pte Ltd Full time**The following is a Job Description for this position**: - Ensure products/services function as expected and resolve customer issues. - Provide product education, activation, and support. - Coordinate with internal teams (Engineer/Product Team). - Use ticketing systems (JIRA) actively. - Maintain customer satisfaction. **The following are the requirements...
-
Software Technical Support
2 weeks ago
Jakarta, Indonesia Code.id Full timeTroubleshoot and resolve technical problems to satisfy customer business needs Work with QA and support teams to address issues that arise during development and testing Go-Live migration support, Post Go-Live and Production Support. Must possess at least a Diploma (D3) of Information Technology/Computer Science/Electrical Engineering/Mathematics Min....