Technical Support
5 days ago
**Responsibilities**:
- Handle and resolve customers' technical complaints promptly and efficiently.
- Provide remote assistance to service engineers for reported technical issues.
- Report recurring technical issues to the management team to identify trends.
- Collaborate with quality, production, and engineering teams to determine root causes and implement corrective actions.
- Liaise with the production team to ensure the availability of replacement parts.
- Coordinate with the shipping team to facilitate the timely shipment of replacement parts.
- Assist the customer service team in identifying item codes for spare parts and units.
- Review IQOQ (Installation Qualification and Operational Qualification) documents prepared by the product management executive team.
- Ensure compliance with ISO 9001, ISO 14001, and ISO 13485 standards.
**Requirements**:
- Diploma or bachelor’s degree in Mechanical or Electrical Engineering.
- Excellent spoken and written English skills.
- Strong interpersonal skills to manage customer expectations and handle complaints.
- Precision in diagnosing problems and documenting solutions.
- Strong work ethic and sense of responsibility.
- Ability to work well under pressure and meet deadlines.
- Willing to be placed in Bintan, Riau Islands.
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