Senior Manager, Qms

2 weeks ago


Jakarta, Indonesia Micron Full time

**Our vision is to transform how the world uses information to enrich life for all.**
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.JR35300 Senior Manager, QMS - Effective Problem Solving (EPS)

The Senior Manager, QMS - Effective Problem Solving (EPS) serves as the primary actor accountable for the Micron's enterprise level problem solving business process operations and governance in partnership with the sponsor, other process owners, process stewards, site process stewards and business process analyst.

**Responsibilities**:

- Lead effort to define the intent and scope of the Manage EPS process
- Define how the Manage EPS process relates to the Micron's strategy
- Deploy an effective & efficient problem solving process and ensure compliance to the process across the enterprise
- Establish, monitor and communicate process-performance measures and measurement methods.
- Lead business process review and ensure business process meets the planned performance
- Manage business process improvement (BPI) road map and activities
- Ensure proper communication on process, standard and appropriate business rule changes
- Lead efforts to improve overall cross-functional performance analysis.
- Promote Error Proofing within the Micron QMS as a value added process.
- Identify Process Coordinators in partnership with Site Process Sponsor or Site Leadership Team, name Site Process Steward(s) and Site Process Coordinators where applicable where applicable
- Identify training needs for key executors of the process
- Accountable for interpretation and deployment of each Customer Requirement to applicable groups, and sharing the new Customer Requirements (CRs) during Business Process Reviews (BPRs)
- Determine the additional preventive actions that need to be taken to proactively improve the process for CE/SS systemic root causes assigned to the Manage EPS process.

**Your responsibilities will include, but are not limited to, the following**:
**Communicate with Global Internal and External Customers**
- Promote awareness of Effective Problem Solving (EPS) direction and status through regular updates to sites' leadership
- Contribute to the promotion and awareness of customer requirements to Manufacturing Sites

**Provide Technical Leadership and Support**
Maintain knowledge of problem solving methodology and tools
- Deliver presentations and training courses for problem solving methodologies

**Develop Strategic Visions**
- Establish and maintain roadmap per changing conditions
- Partner with Micron sites/departments to develop vision and implement projects
- Establish line-of-sight between future and current state

**Manage Performance to Plan**
- Identify and report against metrics
- Manage and resolve issues (obstacles)
- Escalate issues as appropriate

**Manage Staff, Workload, Budget, and Priorities**
- Develop and empower employees
- Establish IPP Performance and Development goals
- Conduct Performance Appraisals
- Provide recognition and drive accountability
- Resolve conflicts
- Promote teamwork
- Recruit, interview and select personnel

**Requirement**:

- Minimum 10 to 15 years of related experience
- Knowledge/experience in 8D/Six Sigma will be added advantage
- Must be able to work at Batu Kawan


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