General Manager

6 days ago

Jakarta, Indonesia Liven Full time

**Join the revolution in hospitality tech**

**Liven** is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.

**Key Milestones**:

- ** Expansion**: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- ** Global Reach**: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.

**Here’s a quick glimpse of Liven**:

- You can visit Career
- You can visit LinkedIn
- You can Visit Blog
- Acquisition News

**About the role**

As General Manager - Indonesia, you will be the driving force behind Liven’s market expansion in Indonesia. Working closely with the Founder of Liven Asia, you will shape and implement strategies to establish Liven as a leader and disruptor in Indonesia’s retail and hospitality tech industry. This role calls for a proactive, autonomous leader who can take ownership of business growth, build lasting relationships, and foster a high-performance culture within the team.

**What you'll do**
- Develop and execute sales strategies to achieve ambitious revenue targets and establish market dominance.
- Identify growth opportunities across Indonesia, capitalizing on market needs and trends to drive Liven’s expansion.
- Build strong, lasting connections with clients, partners, and internal stakeholders, fostering a culture of collaboration and trust.
- Lead, mentor, and grow a high-performing sales team, focusing on building a strong, cohesive, and results-driven culture.
- Take a hands-on approach to daily operations, from overseeing sales processes to ensuring smooth team operations.
- Use your background in product or SaaS sales to strategically position Liven’s solutions and maximize market share.
- Lead contract negotiations, closing deals to boost revenue and secure long-term partnerships.
- Stay informed on market trends, competitor strategies, and customer needs to make data-driven decisions.
- Align with Liven’s global teams, working alongside Sales, Marketing, Product, and Customer Success to execute and support local initiatives.
- Direct oversight of Sales and Marketing teams in Indonesia, ensuring alignment with company goals and successful project delivery.

**Qualifications**
- 10+ years in product or SaaS sales with a successful track record in market expansion, business development, and revenue generation.
- Self-driven with a demonstrated ability to independently take initiative, make sound decisions, and drive results.
- Skilled at developing rapport and fostering productive relationships with clients, team members, and partners.
- Willingness to engage directly in the operational aspects of the role, with a balance of strategic leadership and hands-on execution.
- High emotional intelligence to manage, motivate, and support a growing team while establishing a positive and driven team culture.
- In-depth understanding of the Indonesian market, ideally with experience in payments, hardware, or a similar industry.
- Strong ability to articulate complex concepts and value propositions clearly and persuasively.
- Proficient in English and Bahasa Indonesia.

**Good to Have**
- Experience in a startup or scale-up, with a deep understanding of the challenges and opportunities that come with rapid growth.
- A hands-on approach with operational experience, capable of overseeing sales processes, tracking performance metrics, and implementing systems that streamline workflows.
- Familiarity with product-led sales strategies, using product value and customer feedback to inform and drive sales approaches and business development.

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