Product Sales Expert for Customer Engagement Hub
3 days ago
Company Description
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. Over the last 10+ years, we’ve grown into an Engineering Powerhouse with 60+ offices in 6 continents and over 2,000 experts, aiming to change the way the world communicates..
Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. We serve both mobile network operators and enterprises, notably banks, social networks and corporations as well as non-profit organisations and public institutions. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
**Job Description**:
Product Sales Expert (**PSE**) main goal is to improve and speed up SaaS product penetration and monetization in APAC region across all target verticals. Focus of this person is on translating product performance targets into regional targets and activities to achieve best balance in terms of effort and outcome keeping proactive feedback loop from market to HQ. This is achieved by owning revenue KPIs and active selling of dedicated SaaS product(s) in APAC region and execution of commercial activities with continuous collaboration with HQ team on all commercial and strategic initiatives.
PSE supports and actively participates in high value growth opportunities, from ideation phase to execution phase, working closely with all peers and stakeholders. This means that cooperation with sales teams and sales individuals is of utmost importance, balancing and aligning approach with Sales Director and/or Revenue Director and HQ (PSM team).
PSE is a “go to person” when it comes to experience and assistance regarding selling SaaS solutions. Goal is to create and execute monetization strategies and successfully bring and commercialize products on the regional markets which combines hands on work with customers and strategic approach.
Also, the Product Sales Expert is working on new opportunities for their region that are going to bring high value, identifies sales opportunities in changing environment, owns and drives sales deals and sales strategy in general. To be successful in this, PSE needs to define, develop, and align with HQ effective go to market strategy for its area of responsibility.
PSE is cross referencing HQ directions and inputs. Participates in regional sales planning and serves as a bridge between local regional team and global product team. Assure product growth and sustainability.
By doing all above stated, PSE is continuously gathering market insights, customer and local team feedback and feeding it to HQ (PSMs, PD, PMM ) in a structured and meaningful way in order to create prerequisites for further growth and sustainability.
**Why is this role important at Infobip?**
- Achieving sales targets
- Build, align and execute regional and product GTM,
- Drive product adoption in the region, while supporting sales activities with product knowledge to ensure increase in opportunity closing rate,
- Defines and develops effective go to markets and customer segmentations - Cross updating in regards of features missing/not applicable to capture market share, direct client feedback about opportunities lost, communicate any other blockers observed on the market.
- Strong bond with PSM team in HQ is established.
- Detect key areas of growth and build strategies and initiatives (jointly with local team and HQ) to exploit these opportunities as well as remove potential blockers.
- Working closely with Regional Sales Managers to align key Q/Y priorities, initiatives and/or markets, providing input on new areas of growth for our SaaS offering while aligning marketing strategy,
- Keeping regional team members up to date with all the latest major product features or new releases, ensuring better solution offering for our targeted clients,
- Work closely with SOP to analyse respective product pipeline in the region, drive clear tactics to enhance, overcome any gaps to achieve targets,
- Regular (weekly) syncs with HQ(PSM) for sharing regional product feedback and useful insights about, bringing attention to specific regional use cases or ICP, Pricing and other market specific commercial conditions, with solutions to address them.
- Monitoring and regular reporting about pipeline creation, velocity and conversion and helps in removing roadblocks by partnering with HQ and Regional roles.
- Works with marketing to capitalize product wins and creating social proof and positive noise
**Qualifications**:
**Minimum qualifications needed for the role**:
- Bachelor’s degree
- At least 10 years of experience from Software/SaaS company and/or industry related
- Familiar with Sales/Marketing/CX/CRM/Data Team or related Busines
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