Product Sales Specialist

1 month ago

Jakarta, Indonesia Thermo Fisher Scientific Full time

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Essential Job Function and Accountability**:
The Product Sales Specialist is primarily responsible for lead generation and technical sales for Thermo Fisher Scientific’s Chemicals product portfolio. This person’s core responsibilities include developing new sales pipelines, building customer relationships, lead technical marketing activities and collaborate with other divisional colleagues to anchor Thermo Fisher Scientific as the supplier-of-choice for customers to meet or exceed operating plans. This role is a predominantly a field-based technical sales role, focused primarily on Indonesia’s laboratory and manufacturing sectors.

**Key Responsibilities**

**Sales Execution**
- See opportunities within the geographical territory, drive the sales process towards closure to meet or exceed revenue and margin targets.
- Generate customer demand by proactively engaging customer base and providing superior customer experience
- Connect, develop and educate customer base by ensuring all mutually helpful business opportunities are explored in a timely and professional way
- Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams

**Technical marketing and customer support**
- Conduct product demonstrations, seminars and participate in customer engagement activities as the need arises to support the business growth strategy
- Provide technical support to customers and be the key liaison between customers and factory to ensure needs, feasibility and expectations are clearly aligned and met.
- Collaborate with Product Management and Marketing teams to develop technical content and marketing activities.

**Pipeline and Opportunity Management**
- Supervise a comprehensive opportunity pipeline and sales projections, including encouraged closing dates and the entire sales process from start to finish (engaging with collaborators, identifying next steps, assessing competition, etc.).
- Diligently maintain a record of customer visits and interactions using the CRM platform

**Frequent Contacts**:
**Internal**
- Sales: Commercial Org, Territory Managers, Sales Specialists, Inside Sales
- Customer Service and Support / Helpdesk
- Product Managers / Quality / Regulatory Affairs
- Supply Chain / Purchasing / Logistics

**External**
- Customers
- KOL (Key Opinion Leaders)
- Professional groups and industry bodies
- Trade show / Conference attendees

**Desired Skills and Experience**

**Qualifications & Experience**:

- Minimum Bachelor's degree in Chemistry, Life Sciences, or related Science and Engineering fields

**Skills & Attributes**:

- Highly motivated and resourceful individual who is driven by results
- Ability to work autonomously and to position creative solutions
- An initiative taker who has a hard-working, energetic and positive attitude
- A solution-focused individual able to prioritise time and effort to deliver beyond customer expectations
- Proven resilience in long lead time sales, history of outstanding customer follow up is critical.
- Ability to think strategically and transform strategy into driven tasks
- Excellent numeracy, literacy and verbal communication skills with a fastidious attention to detail
- Strong organisational skills with an ability to prioritise based on key result areas, to manage time effectively and meet agreed deadlines
- Excellent interpersonal skills to influence people in a matrix multi-cultural organization environment.
- Ability to travel as required
- Proficient in English and Bahasa

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