Business Operations Strategy Lead

17 hours ago


Jakarta, Indonesia Quipper Full time

In 2017, Quipper Indonesia launched Quipper Campus as a means to provide a better education journey for students, especially as a guide for their higher education preparation.

This position is to be the leader of the strategy and operations design of Quipper Campus business, who can align the needs between users (students) and campus (clients).

**Responsibilities**:

- **_Business operations strategy_**: lead product feature management (team and product development), handle end-to-end process of planning, implementation, and evaluation. Responsible to provide insights and strategy for business process improvement and product growth, including doing competitive analysis, and providing improvement plans to achieve service excellence
- **_Service delivery_**:manage end to end service and operations design of Quipper Campus (both for campus and students), set and track KPIs, understand users' needs
- **_Analytics_**: monitor and analyze user behavior and client’s need to define strategy and properly develop the service that can bridge both needs
- **_People management_**: manage a team of supervisors, oversee the sales and after-sales delivery progress, liaise with other teams to make sure the balance between client’s need and our supply, provide solutions when issues emerged
- **_Coordination_**: coordinate with cross-functional teams such as Product/Tech, Content, HR/Ops, Finance, Sales, and Marketing team for product development, product launching, resources hiring, users acquisition, etc.

**Requirements**:

- Bachelor's degree in any field, preferably business, management, or industrial engineering
- Strong interpersonal communication skills, experience in people management, and ability to perform in a very fast-paced environment
- Strong in data analysis and able to make sound judgments based on data
- One year experience in management or business process consulting is preferred, and/or two years experience in a fast-moving company handling various business or operations projects
- Having a passion for education technology will be a plus
- HMO upon regularization with additional 3 dependents (fully covered by the Company)
- 12 VL (5VL can be carried over to following year), Unlimited SL for 1 year, Additional benefit to special leave per event (Marriage, paternity, death, hospitalized family member)
- Company-issued item (laptop to be provided upon regularization)
- Promotion opportunities
- Flexible working schedule
- Government-mandated benefits

Are you interested and passionate to revolutionize education?



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