Senior Technical Account Manager
2 weeks ago
Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Enterprise Linux / OpenShift Container Platform / Red Hat JBoss. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.
What You Will Do:
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Build a sense of trust with customers and serve as their advocate within Red Hat
- Perform technical reviews and share knowledge to identify and prevent issues
- Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
- Create customer engagement plans and keep the documentation on customer environments updated
- Perform initial or secondary investigations and respond to online and phone support requests
- Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
- Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
- Deliver key portfolio updates and help our customers successfully implement upgrades
- Manage customer use cases and maintain clear and concise case documentation
- Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
- Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
- Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
- Travel, as necessary, to visit customers and attend events within the country or region- What You Will Bring-
- 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization
- 5+ years of expertise working on Red Hat Middleware Products, ie. JBOSS, Fuse, AMQ, Data Grid
- Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
- Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
- Competent comprehension of enterprise architecture and strategic business drivers
- Ability to manage multiple issues and projects with a focus on detail
- Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms- The Following Are Considered a Plus-
- Experience with system management, cloud, or Middleware
- Bachelor's degree in a technology-related discipline, preferably computer science or engineering
- Prior experience working in a technical leadership or mentorship role
- Experience with training and presentation delivery
- Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and Middleware
- Experience working in DevOps environments
- Software engineering background; experience with RPM-based Linux and Java technologies
Software engineering background; experience with RPM-based Linux and Java technologies
- Good understanding of continuous integration (CI) and continuous delivery (CD) concepts- For more information on the technical account manager role please refer to:- #LI-SH4 About Red Hat
Red Hat
is the world’s leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their be
-
Senior Technical Account Manager
2 weeks ago
Jakarta, Indonesia Red Hat, Inc. Full timeAbout The Job The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Philippines/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide...
-
Senior Technical Account Manager
2 months ago
Jakarta, Indonesia Red Hat, Inc. Full timeAbout The Job The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Thailand/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide...
-
Senior Technical Account Manager Platform and
5 months ago
Jakarta, Indonesia Red Hat Software Full timeAbout the job: Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL /...
-
Senior Technical Project Manager
6 months ago
Jakarta, Indonesia 2Viz Full timeFounded in 2014, we are an international team of passionate tech professionals operating with offices in Frankfurt, London, and Jakarta. Our mission is to deliver mobile and web-based enterprise apps across Europe, North America, Australia and Asia. We were awarded the Seal of Excellence in regard of “High Quality“ by the EU Commission. We’re actively...
-
Senior Technical Account Manager Platform and
6 months ago
Jakarta, Indonesia Red Hat, Inc. Full timeRed Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL / OpenShift...
-
Senior Manager, Accounting
2 months ago
Jakarta, Indonesia adidas Full timeSenior Manager Accounting- Purpose & Overall Relevance for the Organization: - In the dynamic business environment, this position is responsible for creating and maintaining sustainable, accurate and efficient Accounting processes for the legal entity/entities directing all Accounting activities and functions to ensure the integrity of the financial...
-
Senior Manager, Accounting
4 weeks ago
Jakarta, Jakarta, Indonesia adidas Full timeAccomplished Senior Manager Accounting sought for a dynamic role in creating and maintaining sustainable, accurate and efficient Accounting processes.Key Qualifications:10+ years of broad-based operational finance experience and progressive responsibility in industry leading companiesExperienced senior level accountant with strong background in governmental...
-
Senior Customer Success Account Manager
2 months ago
Jakarta, Indonesia Microsoft Full time**Customer Success Account Manager** Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information...
-
Senior Account Manager
5 months ago
Jakarta, Indonesia Quantum Storage (South Asia) Pte Ltd Full timeAs part of our Asean sales team, the Senior Account Manager will be responsible for identifying and closing business opportunities for Indonesia territory and accounts in Indonesia region, and fully executing against revenue targets. Our most successful sales people are able to position Quantum as the provider of choice by using a solutions-based approach...
-
Senior Manager, Technical Apac
5 months ago
Jakarta, Indonesia PT BASF Indonesia Full time**O**bjecti**v**es of t**h**e **P**osi**t**ion** - As a member of a team, contribute to the development of the business and marketing strategy for the Asia Pacific region. - Focus on delivering projects, product launches and achieving targets for specific segments or sub-regions to increase market share and reach strategic milestones. - Take the lead in...
-
Senior Manager, Accounting
2 months ago
Jakarta, Indonesia adidas Full timeSenior Manager Accounting Purpose & Overall Relevance for the Organization: In the dynamic business environment, this position is responsible for creating and maintaining sustainable, accurate and efficient Accounting processes for the legal entity/entities directing all Accounting activities and functions to ensure the integrity of the financial...
-
Senior Account Manager
5 months ago
Jakarta, Indonesia OLIVER - APAC Full time**Job Title**:Senior Account Manager **Location**:Jakarta, Indonesia **A LITTLE BIT ABOUT THE ROLE**: OLIVER is a rapidly expanding creative services agency with a twist - we provide our clients with bespoke dedicated agencies that operate from within their offices. We are building a team of individuals who have the ability and confidence to learn on the...
-
Senior Manager Technical Architect
6 months ago
Jakarta, Indonesia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Cybersecurity Technical Account
5 months ago
Jakarta, Indonesia PT Securetasks Global Teknologi Full time**SecureTasks** uncovers hidden cyber risks for clients. The best cyber defense requires the best offense. That's why SecureTasks's new managed cybersecurity services include a comprehensive set of offensive and defensive capabilities. Technical Account Manager will be responsible for working directly with SecureTasks enterprise customers to drive the...
-
Senior Accounting
5 months ago
Jakarta, Indonesia Hino Finance Indonesia Full timePT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for...
-
Senior Account Executive
5 months ago
Jakarta, Indonesia PT. Aigen Global Teknologi Full timeWe are seeking an experienced and results-oriented Senior Account Executive to join our team. In this role, you will be responsible for managing and expanding client relationships, driving sales growth, and ensuring the successful delivery of our IT products and services. You will work closely with clients to understand their needs and provide tailored...
-
Senior Technical Specialist
5 months ago
Jakarta, Indonesia PT Netweb Teknologi Indonesia Full time**About Us**: Netweb. is a leading provider of advanced IT solutions, specializing in cutting-edge technology and innovative services. Our mission is to empower businesses with reliable and scalable IT infrastructure that drives success. We are seeking a highly skilled and experienced Senior Pre-Sales Technical Specialist to join our dynamic team and...
-
Technical Account Manager
5 months ago
Jakarta, Indonesia Meta Full timeBusiness Support Engineering (BSE) team’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities.BSE is building a world-class enterprise support organization focused on the success of businesses leveraging our suite of Meta products. We strive to deliver service...
-
Technical Product Manager
3 months ago
Jakarta, Indonesia Pempem Full time**About Pempem** **Position Overview**: **Key Responsibilities**: 1. Product Development: - Define and prioritize product features and requirements by writing detailed and actionable user stories. - Work closely with cross-functional teams, including software developers, designers, and stakeholders, to ensure successful product delivery. 2. UX/UI...
-
Technical Manager
5 months ago
Jakarta, Indonesia Direct Search Global Full time**Job Detail**: - Job Reference - S9231 Key Responsibilities: - Lead and manage a team of Technical Superintendents to oversee all aspects of the technical management of the vessels including but not limited to safe operations, safety, compliance, crew management, maintenance, and cost control. - Develop and implement policies and procedures to ensure...