Senior Technical Account Manager

2 months ago


Jakarta, Indonesia Red Hat, Inc. Full time

About The Job

The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Philippines/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Application Services (Middleware) products portfolio. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do- Manage and grow customer relationships by delivering attentive, relationship-based support- Build a sense of trust with customers and serve as their advocate within Red Hat- Perform technical reviews and share knowledge to identify and prevent issues- Gain an understanding of customer technical infrastructures and environments, hardware, and offerings- Create customer engagement plans and keep the documentation on customer environments updated- Support enterprise customers on 3 products portfolio for runtimes, integration and business automation.- Perform initial or secondary investigations and respond to online and phone support requests- Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues- Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues-
- Deliver key portfolio updates and help our customers successfully implement upgrades- Manage customer use cases and maintain clear and concise case documentation- Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption- Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success- Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases- Travel, as necessary, to visit customers and attend events within the country or region

What You Will Bring- 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization- 5+ years of expertise working on Red Hat Middleware Products, ie. JBOSS, Fuse, AMQ, Data Grid- Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support- Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely- Competent comprehension of enterprise architecture and strategic business drivers- Ability to manage multiple issues and projects with a focus on detail- Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus- Experience with contanarised and cloud technology- Bachelor's degree in a technology-related discipline, preferably computer science or engineering- Prior experience working in a technical leadership or mentorship role- Experience with training and presentation delivery- Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, public cloud, etc.- Experience working in DevOps environments- Software engineering background; experience with RPM-based Linux and Java technologies- Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

For more information on the technical account manager role please refer to:
#LI-SH4

About Red Hat

Red Hat

is the world’s leading provider of enterprise

open source

software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their



  • Jakarta, Indonesia Red Hat Software Full time

    About the job: The Red Hat Telco, Media, and Entertainment Support team is looking for an experienced, enterprise-level engineer to join us as an OpenShift focused Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will work with a small set of telecommunications customers to provide architectural guidance and implementation advice for...


  • Jakarta, Indonesia Red Hat, Inc. Full time

    About The Job The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Thailand/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide...


  • Jakarta, Indonesia Red Hat, Inc. Full time

    Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Enterprise Linux...


  • Jakarta, Indonesia Demolytic Full time

    **Jakarta**: **Indonesia**: We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a Technical account manager, you should be a tech-savvy professional, able to explain technical...


  • Jakarta, Indonesia Humana International Full time

    ** Senior Account Manager for key client **Indosat Ooredoo** **Required Skills**: Account Manager


  • Jakarta, Indonesia DELTA ELECTRONICS Full time

    **Senior Technical Consultant** Responsible for providing thought leadership to the technical aspect and to provide technical value proposition of Delta-IABG product and solution Ensure to accept complete responsibility as well as accountability for technical initiatives. Provide technical support to assist sales effort such selecting product, design...


  • Jakarta, Indonesia EPG Full time

    Senior Account Executive - Indonesia As Senior Account Executive you are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the commercial business segments. As a consultative Sales Professional, you are expected to take ownership of positioning the full Genesys solution portfolio,...


  • Jakarta, Indonesia Meiro Pte. Ltd. Full time

    Czechia**Hello, we are Meiro** In Meiro, through our product - a Customer Data Platform (CDP) - and thanks to years of our know-how, we solve the fragmentation of customer data for companies all over the world. CDP gives access to organized, clean, and stitched customer data from multiple data sources. The strength of CDP is its ability to integrate any...


  • Jakarta, Indonesia Red Hat Software Full time

    About the job: Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL /...

  • Senior Accountant

    2 days ago


    Jakarta, Indonesia Demolytic Full time

    **Jakarta**: **Indonesia**: We are looking for an experienced Senior accountant to oversee general accounting operations by controlling and verifying our financial transactions. Senior accountant Responsibilities include reconciling account balances and bank statements, maintaining general ledger and preparing month-end close procedures. A successful...


  • Jakarta, Indonesia 2Viz Full time

    Founded in 2014, we are an international team of passionate tech professionals operating with offices in Frankfurt, London, and Jakarta. Our mission is to deliver mobile and web-based enterprise apps across Europe, North America, Australia and Asia. We were awarded the Seal of Excellence in regard of “High Quality“ by the EU Commission. We’re actively...


  • Jakarta, Indonesia Demolytic Full time

    **Jakarta**: **Indonesia**: We are looking for a qualified Senior account manager to join our Sales team. You will supervise account representatives to ensure customer needs are met. You will also be responsible for creating new business by identifying profitable opportunities. If you’re customer-oriented with a ‘can do’ attitude, this position is...


  • Jakarta, Indonesia adidas Full time

    Senior Manager Accounting- Purpose & Overall Relevance for the Organization: - In the dynamic business environment, this position is responsible for creating and maintaining sustainable, accurate and efficient Accounting processes for the legal entity/entities directing all Accounting activities and functions to ensure the integrity of the financial...


  • Jakarta, Indonesia Red Hat, Inc. Full time

    Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL / OpenShift...


  • Jakarta, Indonesia Imperva Full time

    As a Technical Account Manager, you will work with enterprise customers that use both Incapsula cloud and SecureSphere on-premise product suites to drive implementation of our products and services to help extract a greater return on investment. This role includes responsibility for onboarding and support activities using best practices for deployment;...

  • Senior Accounting

    6 days ago


    Jakarta, Indonesia Zero One Group Full time

    Zero One Group is looking for a Senior Accountant to join our team! We are looking for Senior Accountant to handle the accounting processes of multiple business units. This position will report to a CEO. Based in Jakarta, this is a great opportunity to join the finance team of a startup company. **Responsibilities** - Reviewing and preparing interpretation...


  • Jakarta, Indonesia Microsoft Full time

    **Customer Success Account Manager** Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information...

  • Senior Account Manager

    7 months ago


    Jakarta, Indonesia Quantum Storage (South Asia) Pte Ltd Full time

    As part of our Asean sales team, the Senior Account Manager will be responsible for identifying and closing business opportunities for Indonesia territory and accounts in Indonesia region, and fully executing against revenue targets. Our most successful sales people are able to position Quantum as the provider of choice by using a solutions-based approach...


  • Jakarta, Indonesia PT BASF Indonesia Full time

    **O**bjecti**v**es of t**h**e **P**osi**t**ion** - As a member of a team, contribute to the development of the business and marketing strategy for the Asia Pacific region. - Focus on delivering projects, product launches and achieving targets for specific segments or sub-regions to increase market share and reach strategic milestones. - Take the lead in...

  • Senior Accounting

    6 days ago


    Jakarta, Indonesia PT SOS INDONESIA TBK Full time

    **Senior Accountant** **About the job Job Descriptions**: - Maintain accounting journal, general ledger, trial balance, balance sheet and PL - Prepare journal entries, analysis, and account reconciliations - Perform monthly and quarterly financial statements - Reconcile bank accounts, verifies deposits, and monitor AP/AR - Assist the Senior Accountant in...