Quality Assurance Call Agent

Supervise, evaluate and assess the quality of call agents from voice recording and SR recording carried out by agents both inbound and outbound **Job Qualifications**: - Diploma or Bachelor from any major - Have experience as Quality Assurance in the field of Call Center - Detail oriented - Placement in Tipar Cakung, Jakarta Utara **Disclaimer**:

Achieve qualitative call monitoring and assessment objectives as set. - Provide reports on the quality scores of all agents on an ongoing basis (daily, weekly, monthly) - Review, rate voice using CSAT/DSAT Audits and other forms - Facilitate calibration meetings - Participate in vertical meetings - Recommend ways to improve processes, call flows, scripts and...

Melakukan pengecekan recording dan WA Agent - Membuat report hasil pengecekan - Melakukan analisa performance agents - Membuat analisa hasil WA/Call agent - Menggali potensi yang dimiliki agent 1. Pria/Wanita 2. Usia maksimal 30 tahun 3. Pendidikan min SMA 4. Memiliki pengalaman sebagai **QA utk call center/telemarketing/desk collection/verifikasi**...

Quality Assurance Agent Start a career in tech: Join the team that's supporting the latest cutting-edge AI language models. Website | Video Demo | Core Values The Business Context You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock...

Evaluate Team Operation as quality assurance - Giving Feedback - Doing calibration meeting - Create report result evaluation **Qualifications** - Experienced in Call Center (Call Center/ Collection/ QA) for 1 year - Understand Microsoft Excel / Microsoft Office - Excellent Communication Skill - Minimum Diploma 3 - Max 35 years old - Detail oriented

**Job Description**: - Evaluate Team Operation as quality assurance - Giving Feedback - Doing calibration meeting - Create report result evaluation **Qualifications**: - Experienced in Call Center (Call Center/ Collection/ QA) for 1 year - Understand Microsoft Excel / Microsoft Office - Excellent Communication Skill - Minimum Diploma 3 - Max 35 years...

DepartmentOperations- LevelEntry Level- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents - Monitoring and responsible for the overall Quality Assurance Process - Liaise with QA Ops Manager regarding operation daily - Review quality assurance policies and procedures - Develop, recommend and monitor corrective and preventive actions -...

PT. SINERGI PERFORMA CIPTA sedang mencari posisi Quality Assurance KYC Job Description:Mampu melakukan pengecekan dokumen sesuai SOP yang berlakuMemberikan training/ refreshment/ coaching terkait SOP kepada tim dokumen verifikatorBertanggung jawab atas performa dan kualitas tim dokumen verifikatorMemiliki kemampuan analytical thinking terkait keaslian...

**Kualifikasi dan Job desc** 1) Quality Assurance bertanggung jawab terhadap mutu pelayanan para agent. 2) Memiliki latar belakang pendidikan mínimal Sarjana dari semua jurusan; 3) Memiliki kemampuan mengoperasikan Microsoft Office, sosial media, dan aplikasi lain yang dianggap perlu untuk mendukung kelancaran penanganan keluhan pelanggan.; 4) Memiliki...

Quality Assurance Telesales produk asuransi, penempatan di Duren Tiga - Jakarta Selatan Kualifikasi: Pengalaman kerja mínimal 2 tahun pengalaman kerja sebagai QA Telesales produk asuransi Benefit: Basic Salary Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp4.000.000 per bulan Pengalaman: - QA Telesales: 1 tahun (Diwajibkan)

Company Description PT Artha Dana Teknologi merupakan perusahaan teknologi finansial di Indonesia yang menyediakan layanan pinjam meminjam uang berbasis teknologi informasi atau yang sering disebut Peer to Peer (P2P) Lending. Berawal dari banyaknya permintaan masyarakat yang tidak berhasil mendapatkan pelayanan produk keuangan oleh bank di Indonesia, PT...

**Responsibilities for Quality Assurance** - Create quality measurements to track improvement in products by creating a standard test case document for execution test - Execute quality improvement testing and activities (manual and automatic testing) - Develop quality assurance standards and company processes - Ensure products meet customer expectations and...

PT Anugerah Cerdas Cemerlang (ACC) is an edu-tech company that provides learning solutions. We care about education and its impact on others. Therefore, enhancing people's live through education is our objective. We Develop Persistently, and now we're open for a new opportunity as a Quality Assurance Telesales. You'll be a perfect match if you're passionate...

IT Quality Assurance - Education: Bachelor Degree in IT/Computer Science or related major - Language: English Communicative Level - Experience: Minimum 2 years IT Quality Assurance in Banking or Insurance Industry - Experience testing mobile Application would be an advantage - Must have experience in manual quality assurance - Analytical mind "Waspada...

**About the Company**: Our client is a fast-growing Agritech company to improve the quality of farmers in Indonesia. **Responsibilities**: - Knowledge of maintaining agricultural produce - Maintain standards and specifications of all raw materials - Vegetables & Fruits and also finished products - Assist in all areas related to product quality including...

**Join a dynamic and innovative team!** Youtap Limited is seeking a Quality Assurance Officer to ensure the highest level of quality for our software products. As a Quality Assurance Officer, you will be responsible for implementing and maintaining quality assurance processes and procedures to ensure optimal product performance and customer...

PT Kharisma Potensia Indonesia saat ini membuka lowongan kerja untuk posisi berikut: **Call Agent, Jabodetabek** Kualifikasi: - Usia Maksimal 30 tahun; - Pendidikan mínimal D3 Semua Jurusan; - Memiliki pengalaman kerja bidang customer service lebih disukai (terutama industri logistik dan marketplace); - Mempu mengoperasikan Ms. Office dengan baik (Rumus...

OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better...

**Kualifikasi**: - Usia max. 35 Tahun - Pendidikan min. S1 Semua Jurusan - Pengalaman mínimal 1 Tahun sebagai Call Agent - Kemampuan Bahasa Indonesia (Aktif) dan Bahasa Inggris (Pasif) - Preferensi TB. Wanita 165 cm - Non Hijab - Berpenampilan menarik **Deskripsi Pekerjaan**: Menerima panggilan masuk dan merespon keluhan dari konsumen sesuai dengan...