Quality Assurance
1 week ago
**Kualifikasi dan Job desc**
1) Quality Assurance bertanggung jawab terhadap mutu pelayanan para agent.
2) Memiliki latar belakang pendidikan mínimal Sarjana dari semua jurusan;
3) Memiliki kemampuan mengoperasikan Microsoft Office, sosial media, dan aplikasi lain yang dianggap perlu untuk mendukung kelancaran penanganan keluhan pelanggan.;
4) Memiliki kemampuan berkomunikasi lisan dan tulisan yang cakap;
5) Memiliki kemampuan kepemimpinan yang baik dan problem-solving yang cakap;
**6) Memiliki pengalaman sebagai Quality Assurance/Supervisor/Team Leader di bidang layanan pelanggan mínimal 2 tahun;**
7) Memiliki kemampuan menyiapkan laporan dalam format Microsoft Word, Microsoft Excel, dan Microsoft Power Point;
8) Bersedia mengikuti ketentuan yang ditetapkan oleh Perusahaan;
9) Bersedia mengikuti kegiatan yang diinisiasi dan/atau diinstruksikan oleh Perusahaan dalam upaya menjaga danmeningkatkan pelayananpenanganan pelanggan;
10) Bertanggung jawab untuk memastikan seluruh agent memiliki standar pelayanan, kualitas, dan product knowledge yang memadai dengan menginisiasi upaya-upaya perbaikan;
11) Bertanggung jawab untuk menyiapkan dan memastikan seluruh respons dan interaksi yang disampaikan oleh para agent memiliki relevansi, kesesuaian, ketepatan, dengan program dan product knowledge terkait Perusahaan.
**Bersedia ditempatkan didaerah Kelapa Gading -Jakarta Utara**
Jenis Pekerjaan: Penuh Waktu
Gaji: Rp4.901.798 - Rp7.000.000 per bulan
Kemampuan Bekerja Jauh dari Rumah/Pindah Rumah:
- DKI Jakarta: Melakukan pulang-pergi kerja dengan jarak yang jauh tanpa mengganggu kinerja atau berencana pindah tempat tinggal sebelum mulai bekerja (Diwajibkan)
Pengalaman:
- QA: 2 tahun (Diwajibkan)
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