Application Production Support Specialist

2 weeks ago


Jakarta, Indonesia Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Job description (heading) / Description du poste (titre)**

**Preferred skills (heading) / Compétences particulières (titre**)
- Proficiency in SQL, including data querying, data fixing, and performance tuning.
- Knowledge of scripting languages (e.g., Python, Bash) to automate support processes is an advantage.
- Good communication skills and interpersonal skills
- SDLC process
- Change Management

**Qualifications (heading) / Compétences (titre)**
- Formal qualification (bachelor’s degree) majoring in Computer Science or Information Technology is preferred
- Minimum 2 years working experience as Business Analyst or Software Developer or Application Support, preferably from insurance industry

**Responsibilities (heading) / Responsabilités (titre)**
- ** Execute data fixes and modifications in SQL databases as needed to resolve data-related issues.**:

- ** Perform SQL queries to retrieve and analyze data in response to business user inquiries and system monitoring.**:

- ** Monitor system performance and availability, identifying and mitigating potential risks.**:

- ** Document all support activities, issues, and resolutions in line with company standards.**:
**Job Category**:
IT - Technology Services

**Posting End Date**:
29/06/2025


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