Techops - IT Support/assist
3 weeks ago
**Tech Ops DG Partner Experience**
- Membantu Lembaga Pelatihan melakukan integrasi API ke PMO (Manajemen Pelaksana Prakerja)
- Membantu onboarding Lembaga Pelatihan secara system to system
- Membantu UAT dan TO secara end-to-end Kartu Prakerja
- Menjadi pemeriksa lapis pertama dalam menangani isu sehari-hari yang diterbitkan oleh tim Customer Experience/Service Recovery melalui Slack (menggunakan sistem ticketing JIRA dan Quack serta akses internal ke sistem internal Tokopedia (Intools) untuk kebutuhan pemeriksaan isu), berdasarkan laporan internal, partner, ataupun hasil dari monitoring system
- Menindaklanjuti isu ke tim terkait/partner jika dibutuhkan
- Menyusun laporan mingguan dengan rinci terkait isu yang terjadi pada minggu tersebut
- Melaporkan isu mingguan yang terjadi dalam rapat mingguan
- Membantu tim Tech Ops yang sudah ada dalam mengatur dan mengembangkan sistem ticketing
- Memantau tingkat transaksi menggunakan portal New Relic dan menindaklanjuti isu yang terpantau dari New Relic
**Job Type**: Contract
Contract length: 6 months
**Education**:
- S1 (required)
**Language**:
- English (preferred)
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