[jakarta] Guest Service Associate

3 weeks ago


Jakarta, Indonesia Công ty Cổ phần Pizza 4Ps Full time

With over 36 full-service dining establishments across Vietnam, Cambodia, India, and Japan, Pizza 4P‘s is a innovative pizza brand originating from Vietnam, known for its commitment to quality ingredients, unique flavors, and a socially responsible approach. 4P‘s has crafted our company and brand identity around the fundamental value of Omotenashi, among others, embracing the ethos of wholehearted hospitality.

Address: Jakarta Mori Tower 14F, Jl. Jenderal Sudirman No.41 Kav. 40, Jakarta, Daerah Khusus Ibukota Jakarta 10210, Indonesia

**WHAT YOU WILL DO**:
**- GSA as a central point of contact for guest inquiries and requests.**

**-* **Providing Information and Support:*
- Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.
- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers.
- Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.

**-* **Enhancing Guest Experience:*
- Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.
- Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.
- Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.

**- Responsibilities**:

- Communication with other departments to ensure positive Guest experience
- Complete the best working processes with the system, exploiting information specific to guest needs.
- Ensure information transmission is sufficient, accurate, and exceeds guest expectations
- One Touch Guest communication in resolving issues
- Ensure the transmission of 4P’s core values to guests through operation information: COMPASSION - AUTHENTICITY - KAIZEN - OMOTENASHI

**WHAT IS YOUR BENEFITS?**
- Competetive salary + KPI Bonus
- Discount policy of 40-50% on 4P‘s products and services for internal employees.
- Support staff meals in during working shift
- Insurance as regulations
- Working environment with many advancement opportunities
- Annual leave, Sick leave, Casual leave

**WHO YOU ARE**:

- Communication in Bahasa & English
- Preferable to have experience in GSA at hotel or restaurant ; Familiar with booking system table check.
- Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 9AM - 10PM) and according to Manager‘s arrangement; not OFF on Friday, Saturday, Sunday, and holidays
- Endure the high pressure, information & job skills will be trained
- Working in a team/Problem solving
- Empathy/Organization & Flexibility/Patience
- Listening capacity/Adaptable to work with new systems
- Basic computer knowledge

Application Question(s):

- How much is your current salary?

**Experience**:

- Guest Service: 1 year (required)

**Language**:

- English (required)
- Mandarin (preferred)



  • Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. - Ensures that all guest requests and requirements are attended promptly and handled in the correct manner. - Ensures speedy, accurate and efficient telephone and message service at all times. - Ensures...


  • Jakarta, Indonesia Hiringmaps Full time

    Guest Service Associate - Experience of minimum one year in similar roles in 5 stars luxury brand is preferred - Basic salary, insurance, accommodation, meals, transportation, free joining ticket, 2 years work contract provided - Salary up to Rp. 25.000.000/month "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut...


  • Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24058044 **Job Category** Rooms & Guest Services Operations **Location** Aloft South Jakarta, Jalan TB Simatupang, Kav 8-9, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...


  • Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual. - To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented. - To supervise and oversee the smooth and efficient operation and administration of designated function, conference...


  • Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development. - To encourage associates to maintain good relationships with their colleagues and all other departments. - To ensure that all associates report for duty punctually, wearing the correct uniform and name tag at all...

  • Guest Service Agent

    6 months ago


    Jakarta, Indonesia Jakarta Aquarium & Safari Full time

    Job Description: - Interaction with guests in a friendly, courteous, and professional manner - Provide information about Aquatic and Non-Aquatic animal to guests - Anticipate and address guest's service needs Requirements: - One year experience in the similar position, fresh graduate welcome to apply. - Experienced as tour guide will be advantage -...

  • Guest Service Agent

    6 months ago


    Jakarta, Indonesia Jakarta Aquarium & Safari Full time

    **Qualifications;** - One year experience in the similar position, fresh graduate are welcome to apply. - Experienced as tour guide will be advantage - Pleasant personality with great hospitality attitude. - Ability to communicate in English. - Maintain high quality of service and timely execution. - Strong problem-solving abilities and the ability to remain...


  • Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual. - To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented. - To be fully aware of all activity within the Hotel on a day to day basis. - To assist the Manager in efficiently...

  • Guest Service Agent

    6 months ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24031608 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...


  • Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual. - To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented. - To be fully aware of all activity within the Hotel on a day-to-day basis. - To manage the outlets efficiently...


  • Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual. - To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented. - To be fully aware of all activity within the Hotel on a day-to-day basis. - To manage the outlets efficiently...

  • Guest Service Host

    7 months ago


    Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. - Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to superior if no immediate solution can be found and assure follow up with guests - Ensures that all...


  • Jakarta, Indonesia Holland America Line Full time

    **Description**: Provide all Guests with a premium level of service in person and over the telephone by ensuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensure that follow up is consistent and without delay. When situations require, provide Guests with answers, alternatives and solutions to...

  • Guest Service Agent

    6 months ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23203494 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest...


  • Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information**Additional Manning for Partime **Job Number**24187504 **Job Category**Rooms & Guest Services Operations **Location**Aloft South Jakarta, Jalan TB Simatupang, Kav 8-9, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia, 12560 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Process all...


  • Jakarta, Indonesia Marriott International, Inc Full time

    **หมายเลขงาน** 24044813 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Four Points by Sheraton Jakarta Thamrin, Jalan M.H. Thamrin, Jakarta, Jakarta, Indonesia ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Services Agent

    6 months ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23203336 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...

  • Guest Service Manager

    7 months ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23206923 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g.,...


  • Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. - Ensures that all guest requests and requirements are attended promptly and handled in the correct manner. - Ensures speedy, accurate and efficient telephone and message service at all times. - Ensures...


  • Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Associate Director of Sales is responsible to assist in providing leadership in all selling activities within the hotel, working closely with the...