[jakarta] Guest Service Associate
3 weeks ago
With over 36 full-service dining establishments across Vietnam, Cambodia, India, and Japan, Pizza 4P‘s is a innovative pizza brand originating from Vietnam, known for its commitment to quality ingredients, unique flavors, and a socially responsible approach. 4P‘s has crafted our company and brand identity around the fundamental value of Omotenashi, among others, embracing the ethos of wholehearted hospitality.
Address: Jakarta Mori Tower 14F, Jl. Jenderal Sudirman No.41 Kav. 40, Jakarta, Daerah Khusus Ibukota Jakarta 10210, Indonesia
**WHAT YOU WILL DO**:
**- GSA as a central point of contact for guest inquiries and requests.**
**-* **Providing Information and Support:*
- Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.
- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers.
- Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.
**-* **Enhancing Guest Experience:*
- Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.
- Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.
- Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.
**- Responsibilities**:
- Communication with other departments to ensure positive Guest experience
- Complete the best working processes with the system, exploiting information specific to guest needs.
- Ensure information transmission is sufficient, accurate, and exceeds guest expectations
- One Touch Guest communication in resolving issues
- Ensure the transmission of 4P’s core values to guests through operation information: COMPASSION - AUTHENTICITY - KAIZEN - OMOTENASHI
**WHAT IS YOUR BENEFITS?**
- Competetive salary + KPI Bonus
- Discount policy of 40-50% on 4P‘s products and services for internal employees.
- Support staff meals in during working shift
- Insurance as regulations
- Working environment with many advancement opportunities
- Annual leave, Sick leave, Casual leave
**WHO YOU ARE**:
- Communication in Bahasa & English
- Preferable to have experience in GSA at hotel or restaurant ; Familiar with booking system table check.
- Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 9AM - 10PM) and according to Manager‘s arrangement; not OFF on Friday, Saturday, Sunday, and holidays
- Endure the high pressure, information & job skills will be trained
- Working in a team/Problem solving
- Empathy/Organization & Flexibility/Patience
- Listening capacity/Adaptable to work with new systems
- Basic computer knowledge
Application Question(s):
- How much is your current salary?
**Experience**:
- Guest Service: 1 year (required)
**Language**:
- English (required)
- Mandarin (preferred)
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