Guest Experience Manager

4 days ago

Jakarta, Indonesia Park Hyatt Jakarta Full time

Summary
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
- Ensures speedy, accurate and efficient telephone and message service at all times.
- Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Guest Experience Officer and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
- Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that the Guest Experience associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Ensures that the Guest Experience associates work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”.
- Ensures that all guest details are entered correctly in accordance with the principles of clean data.
- Assists in the recruitment and selection of Guest Experience associates. Follows hotel guidelines when recruiting and use a competency-based approach to selecting associates.
- Oversees the punctuality and appearance of all Guest Experience associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Conducts annual Performance Development Discussions with Guest Experience associates, supports them in their professional development goals.
- Plans and implements effective training programmers for all Guest Experience associates in coordination with the Training Manager and Departmental Trainers.
- Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
- Develops the skills and effectiveness of all Guest Experience associates through the appropriate training, coaching, and/or mentoring.
- Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
- Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
- Ensures that associates have a complete understanding of and adhere to employee rules and regulation.
- Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.
- Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
- To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

**Qualifications**:

- Indonesian Nationality with a degree in Hospitality or Business Management
- Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
- Previous experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills

  • Guest Experience Expert

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25029351 **Job Category**Rooms & Guest Services Operations **Location**The Hermitage a Tribute Portfolio Hotel Jakarta, Jalan Cilacap 1, Jakarta, Jakarta, Indonesia, 10310 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Specialist

    3 days ago

    Jakarta, Indonesia 25hours Hotels Full time

    **Company Description** COME AS YOU ARE AND SHOW WHAT YOU CAN** Towering over Jakarta’s prime SCBD district 8 Complex, 25hours Hotel The Oddbird is set to open soon as the first 25hours Hotel in Asia that offers a hybrid mix of both hotel accommodation and serviced apartments. Comprises with 210 hotel rooms and suites, also 135 fully furnished serviced...

  • Guest Experience Agent

    4 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25011901 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia, 33414 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize, confirm, process, and conduct all...

  • Guest Experience Manager

    4 days ago

    Jakarta, Indonesia Novotel & ibis Styles Jakarta Mangga Dua Square Full time

    **Job Description**: - Setting goals and objectives for the department or team to ensure that objectives are met or exceeded - Creating training manuals and materials to help staff members be successful in their jobs - Monitoring guest feedback to identify service improvement opportunities that may require staff retraining - Developing marketing strategies...

  • Guest Experience Supervisor

    7 days ago

    Jakarta, Indonesia Novotel & ibis Styles Jakarta Mangga Dua Square Full time

    **Job Description**: - Setting goals and objectives for the department or team to ensure that objectives are met or exceeded - Creating training manuals and materials to help staff members be successful in their jobs - Monitoring guest feedback to identify service improvement opportunities that may require staff retraining - Developing marketing strategies...

  • Guest Experience Expert

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207857 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...

  • Guest Experience Expert

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24161227 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Relation Manager

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25020660 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all...

  • Guest Service Manager

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24110752 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Guest Services Manager

    5 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24184777 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Guest Service Manager

    2 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25013156 **Job Category**Rooms & Guest Services Operations **Location**The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia, 12940 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Relations Manager

    4 days ago

    Jakarta, Indonesia Belmond Full time

    It all began in 1967 when we received the keys to the legendary Belmond Hotel Cipriani in Venice. A year later, we began collecting the carriages for the Venice Simplon-Orient-Express, which launched in 1982 to whisk intrepid travelers to La Serenissima in style. Belmond joined LVMH Moët Hennessy Louis Vuitton in April 2019, reinforcing our place among the...

  • Guest Experience Expert Basic Gro

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207857 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Service Manager

    2 weeks ago

    Jakarta, Indonesia Mandarin Oriental Hotel Group Full time

    **Guest Service Manager** Mandarin Oriental Jakarta is looking for a Guest Service Manager to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin...

  • Assistant Guest Relation Manager

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25037853 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...

  • Guest Experience Expert

    2 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **İş Numarası** 24155333 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat eşitliği sunan...

  • Guest Experience Expert

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207857 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International jest pracodawcą zapewniającym równe szanse. Wierzymy w...

  • Guest Experience Expert

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Numer oferty** 24161243 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Non-Management - Marriott International jest pracodawcą zapewniającym...

  • Guest Experience Expert

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Nº do Cargo** 24161243 **Categoria de emprego** Rooms & Guest Services Operations **Local** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que oferece oportunidades iguais...

  • Guest Experience Expert

    2 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **N. Posizione** 24155333 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una politica di pari...