Guest Experience Specialist

7 days ago

Jakarta, Indonesia 25hours Hotels Full time

**Company Description** COME AS YOU ARE AND SHOW WHAT YOU CAN**

Towering over Jakarta’s prime SCBD district 8 Complex, 25hours Hotel The Oddbird is set to open soon as the first 25hours Hotel in Asia that offers a hybrid mix of both hotel accommodation and serviced apartments. Comprises with 210 hotel rooms and suites, also 135 fully furnished serviced apartments, each enjoying a generous amount of space and spectacular views of Jakarta’s skyline. The property also offers F&B outlets, meeting rooms, a ballroom, and a recreational facility that includes a 24-hour fitness center, an outdoor swimming pool, a steam room, a sauna, and whirlpools.

25hours Hotel The Oddbird is a place like no other, made for the others. A place where more is more, embracing the diversity, full of funky friction. An eden of opposites - a paradise of paradoxes. The odd bird of Jakarta.
**Job Description** Front Office Operation**
- Assist guests with check in and checkout, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests’ complaints and comments tactfully and efficiently
- Handling guests’ mails, messages, and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to in-house credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles

**Other Responsibilities**
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel

**Qualifications**
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience at an 5 stars international chain hotel.
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage

**Additional Information**
In compliance with employment laws in Indonesia, this position is only open to Indonesians.

  • Guest Experience Agent

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25011901 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia, 33414 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize, confirm, process, and conduct all...

  • Guest Experience Agent

    4 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24157139 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all...

  • Guest Experience Supervisor

    2 weeks ago

    Jakarta, Indonesia Novotel & ibis Styles Jakarta Mangga Dua Square Full time

    **Job Description**: - Setting goals and objectives for the department or team to ensure that objectives are met or exceeded - Creating training manuals and materials to help staff members be successful in their jobs - Monitoring guest feedback to identify service improvement opportunities that may require staff retraining - Developing marketing strategies...

  • Guest Experience Manager

    1 week ago

    Jakarta, Indonesia Novotel & ibis Styles Jakarta Mangga Dua Square Full time

    **Job Description**: - Setting goals and objectives for the department or team to ensure that objectives are met or exceeded - Creating training manuals and materials to help staff members be successful in their jobs - Monitoring guest feedback to identify service improvement opportunities that may require staff retraining - Developing marketing strategies...

  • Westin Experience Specialist

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24161288 **Job Category**Rooms & Guest Services Operations **Location**The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia, 12940 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Engage hotel guests to enhance the service experience through activation of...

  • Guest Experience Manager

    2 days ago

    Jakarta, Indonesia GRAND MERCURE Full time

    Act as an ambassador for guests at our venue - Help resolve any issues or complaints - Train employees in customer service - Create and enforce employee practices and policies - Assist with PR outreach or grassroots marketing projects - Complete data entry tasks

  • Westin Experience Specialist

    7 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24028905 **Job Category** Rooms & Guest Services Operations **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Engage hotel guests to enhance the service experience through...

  • Guest Experience Expert

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24161227 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Manager

    1 week ago

    Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. - Ensures that all guest requests and requirements are attended promptly and handled in the correct manner. - Ensures speedy, accurate and efficient telephone and message service at all times. - Ensures...

  • Guest Experience Expert

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207857 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...

  • Customer Experience Specialist

    4 days ago

    Jakarta, Indonesia StyleTheory Full time

    **Style Theory** from Singapore - We provide a subscription-based clothing rental service, redefining accessibility to designer clothes for everyone. People often call us the 'Netflix of Fashion'. #womenofstyletheory We are looking for a **Customer Experience Specialist** to assist our customers with all the queries including technical problems when using...

  • Guest Experience Expert Basic Gro

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207857 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Brand Experience Specialist

    6 days ago

    Jakarta, Jakarta, Indonesia Kay Collection Full time

    Job DescriptionWe are looking for a talented Brand Experience Specialist to join our team at Kay Collection. In this role, you will be responsible for creating innovative brand experiences through event planning and execution.ResponsibilitiesPlan event concepts from start to finish, including timeline, target audience, and objectivesNegotiate with vendors...

  • Guest Experience Expert

    6 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **İş Numarası** 24155333 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat eşitliği sunan...

  • Guest Experience Expert

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Numer oferty** 24161243 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Non-Management - Marriott International jest pracodawcą zapewniającym...

  • Guest Experience Expert

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207857 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International jest pracodawcą zapewniającym równe szanse. Wierzymy w...

  • Customer Experience Specialist

    6 days ago

    Jakarta, Indonesia Catalyst Tech Full time

    We are seeking an experienced Customer Experience Specialist to join our team and improve our customer experiences. You will be responsible for statistically analyzing various operational data and adjusting operational strategies in a timely manner, handling any operational issues and customer complaints, identifying ways to improve customer...

  • Guest Experience Expert

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Nº do Cargo** 24161243 **Categoria de emprego** Rooms & Guest Services Operations **Local** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que oferece oportunidades iguais...

  • Guest Experience Expert

    6 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **N. Posizione** 24155333 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una politica di pari...

  • Guest Experience Expert

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25006968 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International...