Service QA Associate

6 days ago

Yogyakarta, Indonesia Mekari (PT. Mid Solusi Nusantara) Full time

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

**Job Summary**:
This role plays a vital part in ensuring consistently high-quality service delivery across all divisions. The Service Quality Assurance Associate will monitor service performance, evaluate customer satisfaction, conduct coaching sessions, and generate reports to identify areas for improvement.
- Monitor and ensure the quality of all services & result from every division in accordance with the SOP.
- Evaluate and audit customer satisfaction for current flow in each division.
- Create detailed, comprehensive & well-structured score planning aligned with OKR.
- Identify, record, and document the progress of every task with development tools.
- Create routine quality control reports and handle administrative tasks.
- Monitor and do coaching sessions for each agent to assure individual improvement and also provide summary to every leader.
- Maintains up-to-date knowledge of products and sampling methods.

**Job Requirements**:

- Prior experience in quality control or quality assurance roles in SaaS companies is a plus.
- Having a basic knowledge of software is preferred. Particularly in Accounting / HR.
- Proactively keep up to date with current trends & strong analytical skills to solve problems.
- Proficient with corporate productivity & web presentation tools.
- Able to work with a team/independent & fast learner.
- Strong sense of responsibility & result oriented.
- Strong attention to detail with the ability to quickly adapt to new changes.
- Monitor and do coaching sessions for each agent to assure individual improvement and also provide summary to every leader.

Don't forget to check our Recruitment FAQ at **bit.ly/RecruitmentFAQ-Mekari** [ENG] or **bit.ly/RekrutmenMekari-FAQ** [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon

  • Quality Matter Expert

    4 months ago

    Yogyakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Sales Associate

    2 weeks ago

    Yogyakarta, Indonesia Time International Full time

    Yogyakarta What You'll Do: - The incumbent will be accountable for achieving company's sales number. - S/he will be responsible for Sales Target as well as Maintain Store Cleanliness, Tidiness all the time and Ensure Merchandising and Store Standard to achieve company's objective(s). What You’ll Need To Succeed: - At least Senior High School - At least...

  • Customer Service English

    4 months ago

    Yogyakarta, Indonesia Ivosights Full time

    Max. age hired 35 years old Fluent speaking and writing in English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening skill Have the ability of computer operating properly Familiar in e-commerce customer...

  • Customer Service French

    4 months ago

    Yogyakarta, Indonesia Ivosights Full time

    Listen actively to customer inquiries and concerns Provide accurate and helpful information. Identify and assess customer needs and issues. Develop a deep understanding of the company's products or services to provide accurate information. Follow up with customers to ensure their issues have been resolved to their satisfaction. Escalated the ticket to...

  • At Your Service Agent

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** At Your Service Agent **Job Number** 23219405 **Job Category** Rooms & Guest Services Operations **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Customer Service French

    4 months ago

    Yogyakarta, Indonesia Ivosights Full time

    Handle Customer question/complain Escalated the ticket to Team Leader Max. age hired 35 years old Fluent speaking and writing French, also English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening...

  • Quality Assurance Team Leader

    4 months ago

    Yogyakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Quality Assurance Sampling

    4 weeks ago

    Yogyakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Server-food & Beverage Service

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Server-Food & Beverage Service **Job Number** 24015896 **Job Category** Food and Beverage & Culinary **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Hostess - Food & Beverage Service

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Hostess - Food & Beverage Service **Job Number** 23221681 **Job Category** Food and Beverage & Culinary **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Hostess - Food & Beverage Service

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Hostess - Food & Beverage Service **Job Number** 24015902 **Job Category** Food and Beverage & Culinary **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • At Your Service Agent-front Office, Yogyakarta

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** At Your Service Agent-Front Office, Yogyakarta Marriott Hotel **Job Number** 24060307 **Job Category** Rooms & Guest Services Operations **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • At Your Service Agent

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** At Your Service Agent - Yogyakarta Marriott Hotel **Job Number** 24092904 **Job Category** Rooms & Guest Services Operations **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

  • Knowledge Management Specialist

    4 months ago

    Yogyakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Hostess-food & Beverage Service, Yogyakarta

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Hostess-Food & Beverage Service, Yogyakarta Marriott Hotel **Job Number** 24060288 **Job Category** Food and Beverage & Culinary **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Hostess - Food & Beverage Service, Yogyakarta

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Hostess - Food & Beverage Service, Yogyakarta Marriott Hotel **Job Number** 23196304 **Job Category** Food and Beverage & Culinary **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Cs Support Supervisor

    1 month ago

    Yogyakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Bartender-food & Beverage Service, Yogyakarta

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Bartender-Food & Beverage Service **Job Number** 24060203 **Job Category** Food and Beverage & Culinary **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Front Desk Associate

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24073498 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Duty Manager

    3 weeks ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24168080 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...