Operations Manager

3 months ago


Jakarta, Indonesia Kanmo Group Full time

Havaianas is a premium flip-flop brand which started in 1962 in Brazil. It is a lively, energetic, fun loving & customer-obsessed Brand with presence across 65+ mono brand stores, 7 online platforms & 70+ multi-brand doors. The Brand is looking for a rock star Operations Manager to write the next phase of astronomical growth story. The Operations Manager will oversee all of the daily operations of 40+ offline stores in Java, Sumatra & Kalimantan. She/he need to be passionate about delivering exceptional levels of customer service and driving sales and all KPIs. She/he will manage the stores’ employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team. The Operations Manager will be responsible for motivated & engaging staff and to ensure the staff represents and embraces Kanmo Values and understand Havaianas goals.

**Key Responsibilities**:

- Complete ownership of daily operations of the stores in the region/territory assigned
- Ensure that best customer service is delivered in the stores with “Customer First” approach
- Align store teams to Brand goals to achieve daily, weekly, monthly, annual sales target & retail KPIs like ATU, ATV, ASP, Conversion, Customer NPS scores, Loyalty, New Customer enrolment, Shrinkage, Attrition
- Facilitate & track performance on stock-takes & stock audits
- Suggest & implement mechanisms to motivate store staff & Area managers - incentive programs, staff engagement, townhalls etc.
- Design monthly targets and effective incentive schemes for the store staff so as to keep them motivated
- Track & analyze store KPIs/performance vs the targets. Identify areas of improvement & suggest solutions
- Responsible for manpower planning & scheduling of store teams as per power hours / business needs
- Design, update & implement operations SOPs. Use service checklists tools available like Zenput/Gingar/MeazureUp
- Ensure all HR and HSE policies and procedures are adhered to
- Reviewing team performance providing immediate feedback (both positive & development) in order to recognize and praise excellent performance
- Hire, train, coach & retain store teams. Assess the training & development needs of the store teams and liaise with Training team to roll-out relevant training programs
- Ensure adherence to integrity & ethical practices by store staff. Take appropriate actions in case of violations
- Proactively co-ordinate with Merchandising, VM, Marketing, HR, Project & Finance teams for smooth operations
- Communicate with mall teams to understand opportunities in terms of activations & mall events being held
- Be the eyes & ears on the ground. Relay feedback to HO about the mall retail environment

**Requirements**:

- Diploma or Bachelor degree holder any field.
- Excellent team player & team leader. Very strong people skills. Extrovert & outgoing
- Should have strong entrepreneurial & leadership skills. High degree of ownership & accountability. Result oriented
- Ability to thrive in an ambiguous and ever changing business environment. Be flexible
- High degree of attention to details. Problem solver. Willing to listen to new ideas and learn continuously
- Excellent time management and stakeholder management skills
- Loves to be on the field, visit stores daily & travel
- Fluent in English - verbal & written
- Strong in MS Office - Excel, Power Point


  • Manager Operations

    3 months ago


    Jakarta, Indonesia Fedex AMEA Full time

    Ramp/ Air Operations (P&P and Audits), Ramp & Gateway Operations, Air Feeder Linehaul, Air Network Support, Linehaul (Cross-Border, In-Country), Hub Operations, Operations Support, Air Operations, Hub & Gateway Operations, Ramp Operations, Cross Border Linehaul, On Road, Handling, Property & Facilities, Dispatch, Service Assurance, Network Control, Transport...

  • Operations Manager

    3 months ago


    Jakarta, Indonesia Noraa & Co. Full time

    **Get to Know the Role**: **Responsibilities**: - Ensure all operations are carried out in an appropriate, cost-effective manner. - Improve operational management systems, processes, and best practices to optimize efficiency. - Build forecasts, plan inventory, and oversee warehouse and logistic operations to meet demand effectively. - Assist the...

  • Operations Manager

    3 months ago


    Jakarta, Indonesia DKSH Full time

    **Location**:Jakarta, ID, ID**Job Function**:Supply Chain Management**Requisition Number**:145934**Description**: **Job Summary** As the local operations manager, you are responsible for overseeing the day-to-day operations of a business to ensure that it runs efficiently and effectively. This includes Planning and implementing operational strategies,...

  • Operation Manager

    3 months ago


    Jakarta, Indonesia Reeracoen Indonesia Full time

    18,000,000 IDR ~ 20,000,000 IDR - Jakarta- Education: Min. Bachelor Degree in any major - Language: Business Level English - Experience : Minimum 3 years of working experience as Operation Manager at logistic company and currently working as Operation Manager - Have PPJK Certificate is a must **About work**仕事内容について**: Managing overall Air...

  • Operations Manager

    3 months ago


    Jakarta, Indonesia PT Kreasi Persada Abadi Full time

    Manager Operation Requirement: Minimum education Bachelor's degree in any major. Has 5 years experience as Operational Manager Having experience in the F&B field is preferred Commitment to delivering exceptional F&B services with a passion Have good leadership, managerial, negotiation, and communication skills. Understanding traditional market snack...

  • Operations Manager

    3 months ago


    Jakarta, Indonesia Talent'd HR Solutions Full time

    **Job ID**: - ID1153 - **Operations Manager**: Jakarta, Indonesia -Petrochemical -7 to 10 years -Bachelor's degree in Mechanical, Chemical, Manufacturing Management or a related field -Local Indonesian -English Proficiency is Mandatory -As Per The Market Standard **Job Roles and Responsibilities**: - The Operations Manager is responsible for overseeing...

  • Operations Manager

    3 months ago


    Jakarta, Indonesia Melia Hotels International Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Manager operational

    1 month ago


    North Jakarta, Indonesia Talent Insider Full time

    About the Company: Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand. Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to...

  • Operations Manager

    2 weeks ago


    Jakarta, Indonesia Pt. Flolab Konsultatif Indonesia (Coolfee) Full time

    **About Coolfee**: Coolfee is an artisanal small-batch ice cream brand that combines the rich traditions of Italian Gelato and Indian Kulfi, reimagined for the Indonesian palate. Our mission is to create a nostalgic experience with every bite, evoking memories of childhood while bringing smiles to our customers' faces. We're looking for a passionate and...

  • Operations Manager

    3 months ago


    Jakarta, Indonesia PT Terra Drone Indonesia Full time

    Founded in 2016, Terra Drone is a leading drone and Urban Air Mobility (UAM) technology with a mission of “Unlock the sky.” Also, Terra Drone is the first Asian startup to raise funding from Wa’ed Ventures, the venture capital arm of the oil and gas giant and the 2nd biggest company in the world by market cap, Aramco. Headquarters is in Japan, a...

  • Manager operational

    1 month ago


    North Jakarta, Indonesia Talent Insider Full time

    About the Company: Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand. Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to...

  • Manager Operational

    3 months ago


    Jakarta, Indonesia PERSOLKELLY Indonesia Full time

    Placement at Tangerang - Has experience in Manager level for at least 5+ years - Leadership, communicative, time management, team work **Job Description**: - Monitoring Operation Division (transportation (car, motorcycle, or truck) maintenance, legal document (STNK, KIR, IBM/SIPA), insurance, workshop, and handle accident/or any traffic violation) -...

  • Operational Manager

    3 months ago


    Jakarta, Indonesia Somethinc - BeautyHaul Full time

    About the company Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital. Our first brand ''Somethinc'' was founded in 2019, and is...

  • Operation Manager

    3 months ago


    Jakarta, Indonesia Richdale International Executive Search Full time

    **Job Summary**: The Operations Manager will oversee the daily operations of the garment factory, ensuring efficient production processes and quality control. This role requires strong leadership skills, a deep understanding of garment manufacturing, and the ability to manage and optimize production workflows. **Key Responsibilities**: - Oversee and manage...


  • Jakarta, Indonesia Levi Strauss & Co. Full time

    Retail Operations Manager This position is responsible for developing and managing operations program for Levi’s® Retail Division within the Operations function. Operations program includes development and implementation of policies and procedures; development and management of operational expense budgets; development and implementation of labor model;...

  • Manager Operational

    3 months ago


    Jakarta, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Jakarta- Jakarta**Work Type**: - Full Time- Willing to be placed in Tangerang - Have had experience working with rent company (Ex:Assa/Indorent/Trac) **Requirements**: - Has experience in Manager level for at least 5+ years - Has experience working in Rent Car/Land Transportation company - Good communication in English, Mandarin speakers...

  • Manager Operational

    3 months ago


    Jakarta, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Jakarta- Jakarta**Work Type**: - Full Time- Placement at Tangerang - Has experience in Manager level for at least 5+ years - Leadership, communicative, time management, team work **Job Description**: - Monitoring Operation Division (transportation (car, motorcycle, or truck) maintenance, legal document (STNK, KIR, IBM/SIPA), insurance,...

  • Operations Manager

    3 months ago


    Jakarta, Indonesia PT Delta Anugrah Full time

    Responsibilities: 1. Management and Monitoring: Oversee all logistics operations, including shipping, receiving, and warehousing of goods. 2. Process Optimization: Identify and implement initiatives to improve efficiency, reduce costs, and enhance service quality. 3. Supplier Relationship: Ensure good relationships with suppliers overseas. 4. Team...

  • Manager Operational

    3 months ago


    Jakarta, Indonesia PERSOLKELLY Indonesia Full time

    Willing to be placed in Tangerang - Have had experience working with rent company (Ex:Assa/Indorent/Trac) **Requirements**: - Has experience in Manager level for at least 5+ years - Has experience working in Rent Car/Land Transportation company - Good communication in English, Mandarin speakers will be valuable - Has good relations with third parties, such...

  • Operational Manager

    3 months ago


    Jakarta, Indonesia Jakarta Consulting Group - JCG Full time

    Jakarta Utara **Deskripsi**: Our client is a growing restaurant specializing in Indonesian Cuisine. - Requirements - Responsible for store operations (Daily, Weekly, Monthly) - 3 years in Food and Beverage - Able to provide motivation, training and coaching for staff - staff in the store - Responsible for the operational system & procedures in the shop -...