HR Support Staff

3 hours ago


Jakarta, Indonesia PERSOLKELLY Indonesia Full time

Persyaratan
- Skills

**Language Requirement**: Bahasa Indonesia & English (Additional language capability is a plus: Thai, Mandarin)
Good communication skills (Verbal & Written)
Be able to handle the conversation in a humane and empathetic manner.
High attention to detail and sense of urgency
Team player
Fast learner
**Good Judgment and Analytical skills**: Ability to understand the criticality of the situation and accordingly, escalate to the relevant teams

Tanggung Jawab
- COVID-19 Case Management:
Manage and respond to queries related to Covid19 utilizing the global and local references/guides
Manage the case from intake to closure leveraging the ServiceNow Case management tool
Coordinate and collaborate with ELR partners, vendors, EHS, Med Affairs, local HR Partners, and other stakeholders on ensuring timely escalation and management of the case. Sense of urgency, accountability, strong follow-through is a must
Provides accurate and clear advice to employees on next steps
As needed, conducts root cause analysis and be able to communicate clearly
- Reporting:
Report the case summary in brief and in a precise manner to all the relevant stakeholder
Regular case reporting in the ServiceNow


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