Head of Customer and Marketing Strategy

2 months ago

Jakarta, Indonesia Manulife Full time

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

**The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of Customer and Marketing Strategy with the resources to solve critical problems for the future of our business, which is why we need you.

**What **motivates **you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Bachelor’s degree in business, finance or equivalent, with minimum 10+ years of experience
- Previous strategy experience with a top-tier strategy consulting firm and/or past relevant experience in multi-national top tier life insurance company.
- Strong business acumen and highly developed communication and relationship skills
- Excellent verbal and written communication skills in English, an additional Asian language an advantage.
- Proven track record of developing and executing successful marketing and customer strategies.
- Strong analytical skills with the ability to interpret complex data and market insights.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in marketing automation tools, CRM systems, and digital analytics platforms.
- Creative thinker with a passion for innovation and problem-solving.

**Nice to Haves**:

- Ability to build and manage relationships with the key internal stakeholders

**On the job you will**:
1. Develop high impact strategies in partnership with business/functional leads and execute on strategic projects to drive profitable growth
- Drive the clear and engaging communication of the strategy throughout the organization to ensure effective strategic dialogue and timely updates on quarterly results and progress of strategic initiatives.
- In partnership with the CMO and Marketing Department Heads, integrate and roll out Indonesia and Asia Marketing programs & mandates.
- Partner with the CMO to develop executional roadmaps to deliver on the Annual plan and priorities.

2. Oversee strategic finance planning, budgeting and expense management for financial optimization and commercial return on investment
- Drive and manage annual strategic budget and planning process with Finance and facilitate dialogue around prioritization of key strategic and transformational initiatives.
- Actively monitor key strategic and financial results on actual spends and forecasts and share key insights to make informed for strategic decisions and pivots to maintain on track across the Indonesia Marketing cost portfolio.
- Track outcomes and benefits tracking against investment costs to ensure deliberative spend aligned with strategy.
- Execution on Strategic Cost Management to improve expense and operational efficiency

3. Ensure clear governance and seamless execution, closely monitor progress, and communicate results to generate transformation momentum
- Act as a strong support to the CMO to ensure smooth and efficient day to day running of the Indonesia Marketing team.
- Oversee strategic initiatives to meet financial and non-financial targets and ensure specific action plans in place for progress to remains on track.
- Clearly define KPIs to enhance engagement and ownership to drive execution and transformation.
- Develop governance model and cadence to ensure actions are implemented and monitor results delivery according to plan.

**Our commitment to you**
- Our mission; to be a part of making Decisions E asier and Lives B etter
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driv ing transformation in our industry
- Our best. Every day.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid

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