(Farm)acist Manager

(farm)acy is our plant-powered pharmacy at Potato Head Suites. A space for guests to discover the healing potential of Indonesian plant-based remedies, products, and experiences. Our expert (farm)acist blends innovation and traditional herbal medicine to inspire positive change for a regenerative plant based future.

We are looking for a passionate Herbalist and Naturopath to support our expert (farm)acist in the running of the (farm)acy. Eager to learn and grow into the role of owning the space from a retail perspective, but also ultimately running the Workshops and Consultations offered.

**Roles + Responsibilities**:
**Manage the Retail element of the (farm)acy**:

- Manage the product inventory and stock management
- Responsible for overseeing Sales and Customer Service
- Re-ordering stock with vendors when required - Manage the relationship with the vendors
- Monthly inventory reporting to Finance
- Responsible for the maintenance of the space.

**Be the key support of the (farm)acist**:

- Assist in the preparation, presentation, and closing of the Workshops
- Ensure the ingredients + utensils required for the Workshops and Consultations are stocked
- Be the PIC of the (farm)acy at times when the (farm)acist is in a Consultation or on their day off
- In absence of the (farm)acist, conduct the Tea Experience for guests
- In time, learn from the (farm)acist how to conduct the Workshops and Consultations

**Key Responsibilities**:
**Operational Management**:

- Oversee all daily (farm)acy operations, ensuring the outlet is functioning efficiently and effectively.
- Implement and enforce store policies, procedures, and standards.
- Manage stock levels and make key decisions about stock control.
- Ensure the store is clean, well-organized, and properly merchandised.

**Sales and Customer Service**:

- Drive sales performance to meet and exceed sales targets.
- Monitor store performance metrics and implement strategies to improve sales and customer satisfaction.
- Develop and maintain strong customer relationships to encourage repeat business and customer loyalty.
- Handle customer complaints and issues, ensuring a positive resolution.

**Team Leadership and Development**:

- Recruit, train, and develop store staff, fostering a positive and supportive work environment.
- Conduct regular staff meetings to communicate store goals and updates.
- Monitor staff performance, provide feedback, and conduct performance reviews.
- Create and manage staff schedules to ensure adequate coverage during all shifts.

**Inventory and Financial Management**:

- Manage inventory levels, including ordering, receiving, and tracking inventory.
- Conduct regular inventory audits and resolve discrepancies promptly.
- Monitor and control store expenses to maintain profitability.
- Prepare and analyze financial reports, identifying areas for improvement.

**Visual Merchandising**:

- Ensure that visual merchandising standards are maintained throughout the store.
- Coordinate outlet displays and promotional materials to maximize sales.
- Keep up-to-date with current retail trends and adjust merchandising strategies accordingly.

**Safety and Compliance**:

- Ensure the store complies with all health, safety, and legal regulations.
- Conduct regular safety audits and ensure all safety protocols are followed.
- Maintain a safe and secure environment for customers and employees.

**Requirements**:

- Education: Bachelor’s degree in Business Administration, Retail Management, or a related field is preferred.
- Experience: Proven experience as a Store Manager or in a similar retail management role.
- Skills:

- Excellent leadership and team management skills.
- Strong organizational and multitasking abilities.
- Exceptional communication and interpersonal skills.
- Proficient in inventory management and financial reporting.
- Ability to analyze data and implement effective strategies.
- Knowledge of retail management best practices.

**Job Type**: Contract
Contract length: 12 months