Customer Loyalty Sla Control Tower

1. Monitoring the field implementation plan, Appsheet, and POD 2. Follow up on the drivers and riders locations. 3. Follow up and responding to customer complaints 3. Updating arrival progress 4. Daily and weekly reports **Qualifications**: 1. Bachelor Degree in any major with minimum GPA 3.00 2. Having more than 1 year experience as CT is a must 3....

1. Monitoring the field implementation plan, Appsheet, and POD 2. Follow up on the drivers and riders locations. 3. Follow up and responding to customer complaints 3. Updating arrival progress 4. Daily and weekly reports **Qualifications**: 1. Bachelor Degree in any major with minimum GPA 3.00 2. Having more than 1 year experience as CT is a must 3....

Capillary Technologies is the global leader in loyalty and customer relationship management solutions, and we are growing! Our exciting, culture-focused company is looking to add a Senior Loyalty Strategist who embraces challenges, is eager to work with exciting clients, and enjoys being rewarded & recognized for their hard work. Working at Capillary means...

Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

**Responsibillities: - Strategically lead the loyalty team, ensuring effective program execution and expansion [1]. - Develop and implement loyalty strategies to enhance customer retention and satisfaction [3]. - Define program features, benefits, and KPIs to drive engagement [5]. - Qualifications: - Experience in loyalty program management or a related...

**Key Responsibilities**: - Coupon creation of external and internal teams related to promotion and marketing activities. - Maintaining standard SOP's in coupon and points allocation. - Customer support ticket handling related to CRM. - Creating reports on a weekly and monthly basis and sharing them with stakeholders. - Setting up the new loyalty rules and...

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

**PT Sinar Jernih Suksesindo (SJS)** bekerja sama dengan perusahaan bergerak dibidang logistik kini sedang mencari kandidat professional untuk mengisi posisi: **Admin Control Tower (Admin Trucking)** **Kualifikasi** - Pria - Usia Maksimal 30 th - Pendidikan Minimal D3 - Terbiasa mengoperasikan Microsoft Excel - Mempunyai kemampuan analisis dan komunikasi...

**Key Responsibilities**: - Coupon creation of external and internal teams related to promotion and marketing activities. - Maintaining standard SOP's in coupon and points allocation. - Customer support ticket handling related to CRM. - Creating reports on a weekly and monthly basis and sharing them with stakeholders. - Setting up the new loyalty rules and...

**About the Company**: Our client is a leading lifestyle group in Indonesia with an extensive portfolio of brands. **Job Descriptions**: - Plan, and manage the execution of a comprehensive brand loyalty strategy to promote consumer engagement, retention, and revenue. - Create successful loyalty programs, promotional campaigns, and marketing collateral to...

**Job Number** 23204255 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Loyalty Manager is responsible for recognition and...

**Requirements**: - Min Bachelor degree in any major - Have min. 3 years experience working in customer service or relations in managerial level - Preferably came from telecommunication, banking, and financial technology company - Willing to be placed in Jakarta - Handling customer and regulatory inquiries related to the MLFF system, operating customer...

**Location**: - Jakarta- Jakarta**Work Type**: - Full TimeRequirements: - Min Bachelor degree in any major - Have min. 3 years experience working in customer service or relations in managerial level - Preferably came from telecommunication, banking, and financial technology company - Willing to be placed in Jakarta **Job Description**: - Handling...

Deskripsi Pekerjaan - Melakukan panggilan telp kepada calon customer/customer existing - Mengidentifikasi kebutuhan customer - Mengenalkan product kepada calon customer - Melakukan negosiasi kepada calon customer - Pendidikan min SMA/Sederajat - Memiliki kemampuan komunikasi yang baik - Pengalaman dibidang TeleSales, TeleMarketing, Costumer Service lebih...

DESKRIPSI PEKERJAAN: - Melakukan panggilan telepon kepada customer - Mengidentifikasi kebutuhan customer - Mengenalkan produk kepada customer - Melakukan negosiasi kepada customer - Menjaga hubungan baik dengan customer KUALIFIKASI: - Pengalaman sebagai Telesales min. 1 tahun - Memiliki pengalaman handle segmen HoReCa (Hotel, Restoran, Catering) -...

**About us** Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded...

An exciting opportunity has arisen at **Control Union Certification** in **Indonesia** for a **Forest Management Auditor.** As an FM Auditor you will be responsible for supporting the sustainability forestry certification program in a dedicated team that works together to manage challenges within today’s global marketplace. Are you **ambitious, open...

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. This role will oversee and guide the dedicated team catering to our VIP clientele. The incumbent...

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. This role will oversee and guide the dedicated team catering to our VIP clientele. The incumbent...

**Job Descriptions**: - **MENGELOLA PIHAK OUTSOURCER** Bekerjasama dengan pihak Outsourcer dalam memenuhi SLA. - **MELAKUKAN PERBAIKAN UNTUK MENINGKATKAN SERVICE LEVEL. **Menganalisa hal-hal yang masih dapat dilakukan untuk membuat proses kerja menjadi lebih efisien. - **SOP (Sistem Operasional Prosedur) **Merekomendasikan perubahan dan pengembangan SOP...