Customer Loyalty Sla Control Tower

4 weeks ago


Jakarta, Indonesia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Responsibilities**:

- Responsible for monitoring parcels journey on time at each milestone
- Manage parcels delivered within agreed SLA by shipper/marketplace and Region/Area
- Responsible to make BAU report regarding breach tracker and monitoring
- Coordinate with stakeholders regarding breach and or parcel journey such as : Ground Ops, Key Account Management, Customer Loyalty Team

**Requirements**:

- Bachelor’s degree or Diploma from Industrial Engineering, Informatics Engineering, Statistics, or any relevance major
- Have experience in logistics or operations data analyst
- Experiencing in manage operation especially parcels journey and service level management
- Advanced in spreadsheets (excel and google sheet) formula and function
- Proficiency in SQL/Python/R is a plus
- Have experience on administrative, data analysis, statistic and forecasting.



  • Jakarta, Indonesia Lear Corporation Full time

    **Control Tower Logistics Supervisor** **Location: Skopje, Macedonia** **Driving the future of automotive. We're Lear For You.** We are opening new office in Skopje and have an exciting opportunity for a **Control Tower Logistics Supervisor** who will be responsible for managing and coordinating spot shipments across different transportation modes...

  • Control Tower

    3 weeks ago


    Jakarta, Indonesia Gudang Segar Indonesia Full time

    1. Monitoring the field implementation plan, Appsheet, and POD 2. Follow up on the drivers and riders locations. 3. Follow up and responding to customer complaints 3. Updating arrival progress 4. Daily and weekly reports **Qualifications**: 1. Bachelor Degree in any major with minimum GPA 3.00 2. Having more than 1 year experience as CT is a must 3....

  • Control Tower

    1 week ago


    Jakarta, Indonesia Gudang Segar Indonesia Full time

    1. Monitoring the field implementation plan, Appsheet, and POD 2. Follow up on the drivers and riders locations. 3. Follow up and responding to customer complaints 3. Updating arrival progress 4. Daily and weekly reports **Qualifications**: 1. Bachelor Degree in any major with minimum GPA 3.00 2. Having more than 1 year experience as CT is a must 3....


  • Jakarta, Indonesia Tokopedia Full time

    Lead a team of Control Tower analysts to plan supplies across businesses - Quick-commerce, 1P buying, and 3P fulfillment - Supervise the team to develop and run an effective Supply Chain Control Tower based on demand and supply plans - Propose, plan, prioritize and implement solutions to improve plan accuracy, inventory availability at optimal inventory...


  • Jakarta, Indonesia Tada Full time

    **Tada the Game-Changer in Loyalty and Retention!** **Who We Are?** Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences. As an Indonesian SaaS company with...


  • Jakarta, Indonesia PT Asuransi Allianz Life Indonesia Full time

    Creating Customer campaign, develop campaign calendar, budget approval, and evaluation Develop new merchant and handing merchant Coordinate activities and execution of customer loyalty program with internal and external parties Creating Event and program from Platinum Customer Knowledge of Customer segmentation and targeting Design Thinking and Journey...


  • Jakarta, Indonesia Tokopedia Full time

    Deep analytics on warehouse process to give strategic insights for optimizing the operational process - Data ETL (Extraction, Transform, and Load) - Maintain data accuracy and structure including integration between the source systems - Run an effective Supply Chain Control Tower based on demand and supply plans - Propose, plan, prioritize and implement...

  • Control Tower

    3 weeks ago


    Jakarta, Indonesia Gudang Segar Indonesia Full time

    Melakukan pendataan dokumen dari internal dan vendor - Melakukan input data administrasi secara tepat dan akurat ke dalam Dashboard - Membuat report POD dari vendor dan internal frex (pengiriman dalam dan luar kota) - Membuat report POD untuk tim finance,TDR, dan tenant (client) **Qualifications**: - Pendidikan minImal D3 - Memiliki pengalaman dibidang...

  • Loyalty Strategist

    2 weeks ago


    Jakarta, Indonesia Capillary Technologies Full time

    Capillary Technologies is the global leader in loyalty and customer relationship management solutions, and we are growing! Our exciting, culture-focused company is looking to add a Senior Loyalty Strategist who embraces challenges, is eager to work with exciting clients, and enjoys being rewarded & recognized for their hard work. Working at Capillary means...

  • Tiktok Shop

    1 week ago


    Jakarta, Indonesia TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Head of Loyalty

    3 weeks ago


    Jakarta, Indonesia Humana International Full time

    **Responsibillities: - Strategically lead the loyalty team, ensuring effective program execution and expansion [1]. - Develop and implement loyalty strategies to enhance customer retention and satisfaction [3]. - Define program features, benefits, and KPIs to drive engagement [5]. - Qualifications: - Experience in loyalty program management or a related...


  • Jakarta, Indonesia Kanmo Group Full time

    **Customer Data Management**: Organize, clean, and segment customer data. - **Loyalty Program**: Support Kanmo Circle loyalty program management and engagement analysis. - **Reporting**: Generate CRM and loyalty reports, and help automate reporting processes. - **Cross-Brand CRM**: Coordinate customer journeys and promotions across brands. - **Process...


  • Jakarta, Indonesia Kanmo Retail Group Full time

    **Key Responsibilities**: - Coupon creation of external and internal teams related to promotion and marketing activities. - Maintaining standard SOP's in coupon and points allocation. - Customer support ticket handling related to CRM. - Creating reports on a weekly and monthly basis and sharing them with stakeholders. - Setting up the new loyalty rules and...


  • Jakarta, Indonesia Kanmo Group Full time

    **Key Responsibilities**: - Coupon creation of external and internal teams related to promotion and marketing activities. - Maintaining standard SOP's in coupon and points allocation. - Customer support ticket handling related to CRM. - Creating reports on a weekly and monthly basis and sharing them with stakeholders. - Setting up the new loyalty rules and...


  • Jakarta, Indonesia PT Telkomsel Ekosistem Digital Full time

    **About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

  • Senior Manager

    3 weeks ago


    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company**: Our Client is a leading international Integrated communications company based in Indonesia. **Key Responsibilities**: - Understand consumer and loyalty data to develop annual strategy for the company - Identify opportunities and annual strategy to ensure the program delivers to the need of the Client - Execution of the strategy...

  • Head of Partnerships

    4 weeks ago


    Jakarta, Indonesia GO-JEK Full time

    **About the Role** They say no man is an island - a notion that holds particularly true for this role. Our Strategic partnerships are key to building a differentiated Loyalty program. As our Head of Partnerships, The role will be responsible in creating a strategy to best leverage our strategic partners to build a better Loyalty program and you’ll be held...

  • Account Manager

    1 week ago


    Jakarta, Indonesia Brand Loyalty Group Full time

    As an Account Manager, you facilitate the execution of loyalty programs for food retailers in a professional, customer-orientated way. You will support Sales and Account/Program Management to execute loyalty programs for the Indonesian market. **Your tasks & responsibilities**: - Pre-Program Operation: - Coordinating the supply chain flow to ensure...

  • Loyalty Manager

    4 weeks ago


    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company**: Our client is a leading lifestyle group in Indonesia with an extensive portfolio of brands. **Job Descriptions**: - Plan, and manage the execution of a comprehensive brand loyalty strategy to promote consumer engagement, retention, and revenue. - Create successful loyalty programs, promotional campaigns, and marketing collateral to...


  • Jakarta, Indonesia GO-JEK Full time

    **Location** Jakarta **Work Type** Permanent **Application Posted** September 9, 2021 **About the Role** Fasten your helmet and climb on board if you’re ready to be our Loyalty Strategy Manager. You will play a central role that defines the success of a company-wide OKR. In this role you will be responsible and held accountable to deliver a new...