Client Operation Leader

7 days ago


Jakarta, Indonesia NielsenIQ Full time

**Job Description**:
**About this job**

Act as the main point of contact from operations to internal client services to lead and drive the project design and delivery of our client offering. Responsible for overall process in operations team of each project by driving an on-going focus and improvement in First Time Right delivery to contribute to client satisfaction.

Team management - Leading Client Operation team in Indonesia market

**Responsibilities**

Operations

As a team lead, you will ensure overall quality performance, monitoring, reporting and progression of your team members. You will oversee two sub teams which have different functions including but not limited to managing and delivering end to end process for offline and online study:
1. Project Quotation and Analysis team which provides quotation / operation cost and provides suggestions on feasibility / field work methodology for new proposal

2. Project Management Team which manages commissioned project from Project Set up, Field Work to Data Processing
- Questionnaire checking, questionnaire translation, Testing link / CAPI study, in coordination with Programming team
- Field work planning, Briefing and Field work monitoring, in coordination with Data Acquisition
- Fieldwork Closure check (QC Check and Quota check), in coordination with Quality Control Team
- Codelist, Verbatim and Data Quality checking. Codelist and Verbatim translation
- Manage and Monitor for Data processing

Consistently work with other Operations Functions leads such as Programming Lead, Data Processing Lead, Quality control Lead, and Data Acquisition Lead within the country to manage projects and deliver on clients’ commitments.

Proactively communicates with the commercial team leads to provide weekly reports and timely updates

Team Management
- Plans and controls resource allocation to optimize the “operations service” to clients as well as highlights any resources issue
- Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
- Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically

**Qualifications**:

- A minimum of Bachelor’s Degree or Master’s Degree in any relevant fields
- Minimum of 5 years experience in operational areas within the Market Research scope
- Proven leadership skills - to manage teams, projects, able to identify the talent, inspire and engage the team
- Strong understanding of Indonesia local market and clients in the FMCG, Tobacco, Telco, Automotive and Financial industry
- Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations
- Proven organizational skills and the ability to work within a cross functional team
- Project management skills - ability to accurately scope project requirements and manage stakeholder expectations
- Excellent written and verbal communication skill in English and Bahasa Indonesia is preferred, to support and manage Indonesia local market & communicate with local stakeholders

Additional Information

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.



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