Service Manager
1 week ago
The Service Manager of Sales & Retention is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities, focusing on sales and retention strategy. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.
**Responsibilities**:
- Resolve issues that include uncommon and complex situations with significant organizational impact
- Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.
- Develop leaders by providing guidance and mentorship in conjunction with succession planning
- Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities
- Recommend new work procedures and contribute to the development of new customer service techniques, models and plans
- Drive organizational change through innovation and process improvement, eliminating friction points for team
- Achieve team performance excellence to ensure high quality and high volume productivity
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 5-8 years of relevant experience
- Intermediate to senior level experience in a related role with commensurate people management experience
- Call Center management experience, preferred
- Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred
- Proficient project management skills
- Effective written and verbal communication and presentation skills
- Influencing and relationship management skills
**Education**:
- Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
HR Geo Services Supervisor
2 weeks ago
Jakarta, Indonesia UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
HR Geo Services Associate
2 weeks ago
Jakarta, Indonesia UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Brokerage Assistant Manager
19 hours ago
Jakarta, Indonesia UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Service Manager
4 days ago
Jakarta, Indonesia WM Center Full timeResponsibilities: - Oversee daily service of the service department to ensure smooth, efficient, and high-quality service delivery. - Lead and manage service teams, including scheduling, task delegation, and performance evaluation. - Develop and implement service standards, policies, and procedures to ensure customer satisfaction and services excellence. -...
-
Quality Management System
2 days ago
Jakarta, Indonesia PT DMG Investment Service Full timeDouble M is more than just a consultant but a trusted partner for companies that want to expand their business in Indonesia and Southeast Asia. With a main focus on customer-oriented services, Double M provides holistic solutions, offering expert advisory in research, legal, human resources, sales, and other services field related to market...
-
Service Manager
1 week ago
Jakarta, Indonesia ABB Full time**Service Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...
-
IT Service Management
1 week ago
Jakarta, Indonesia PT. ALTO Network Full timePT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the...
-
Service Manager
7 days ago
Jakarta, Indonesia Reeracoen Indonesia Full time15,000,000 IDR ~ 20,000,000 IDR - Jakarta- Education: Minimum bachelor’s degree (S1) in Electronic/Electrical/Mechatronic/Mechanical/Technical major - Language: English Communicative Level - Experience: Minimum 3 years as Service Manager or Managerial Level staff and/or 5 years as a Senior - Service Engineer specializing in gas engine/diesel generator Must...
-
Service Delivery Manager
4 days ago
Jakarta, Indonesia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Integration Services Manager
5 days ago
Jakarta, Indonesia Coca-Cola Europacific Partners Full timeAre you looking for new challenges and personal growth within Coca-Cola Europacific Partners Indonesia? Then we have a great opportunity for you._ **Main Responsibilities**: - Implement the IT strategy within Integration Services - Responsible for stable, efficient and effective service delivery operations for IT Integration Services - Manage and control...
-
Territory Services Manager
1 week ago
Jakarta, Indonesia Red Hat Software Full timeAbout the job: Develop services business, manage sales cycles, and look for new opportunities with existing customers. The Red Hat Services team is looking for a Territory Services Manager to join us in Jakarta, Indonesia. In this role, you will participate in strategic account planning sessions, territory reviews, and deal-specific account calls to identify...
-
Territory Services Manager
1 week ago
Jakarta, Indonesia redhat Full time**About the job**: - Develop services business, manage sales cycles, and look for new opportunities with existing customers. The Red Hat Services team is looking for a Territory Services Manager to join us in Jakarta, Indonesia. In this role, you will participate in strategic account planning sessions, territory reviews, and deal-specific account calls to...
-
Service Delivery Manager
3 weeks ago
Jakarta, Indonesia PCS Group Full timeSebagai bagian dari IT Service Management, Service Management Coordinator akan manage beberapa account service dari customer Memastikan layanan yg di berikan sesuai dengan kontrak Menjaga SLA agar tetap pada standard yang sudah ditentukan Manage resources Melakukan analisa masalah, koordinasi, eskalasi dan menjalankan fungsi ITSM dalam layanan...
-
Service Center Manager
4 days ago
Jakarta, Indonesia Time International Full timeJakarta What You'll Do: - The Service Center Manager is responsible for overseeing all operations within the service center, ensuring efficient workflow, exceptional customer service, and maintaining the high standards associated with luxury watch brands. This role focuses on leading the service team, managing budgets, maintaining inventory accuracy, and...
-
Account Manager
3 days ago
Jakarta, Indonesia ITConnexion Full time**This Account Manager - IT Services role is best suited to those with at least 2-3 years’ experience in Client Relationship Management, Sales and Business Development, Technical Support or Services, Project Management, Account Management, Industry Specific Knowledge.**:
-
Slickline Service Manager
1 week ago
Jakarta, Indonesia PT. Enecal Indonesia Full time**Responsibilities**: Responsible for Managing Slickline Services Operation **Requirement**: Bachelor Degree of Oil and Gas Engineering Well experience handling Slickline Service in Management Level with minimum experience 5 years as Slickline Service Manager level Well experience in giving troubleshooting advice during slickline services to the Company...
-
Area Sales Manager for Greater Jakarta
4 days ago
Jakarta, Indonesia UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Service Center Manager
1 week ago
Jakarta, Indonesia Time International Full timeManages After Sales Service Department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude - The Service Centre Manager oversees repair and reworks operations for the organization. S/he analyzes and responds to customer complaints and requests regarding...
-
Service Manager
2 days ago
Jakarta, Indonesia Pure DC Full time**Join us on our mission to make the world a better place ** Are you looking for a rewarding career where you can make the most of your skills and talents in an organisation that’s serious about sustainability? **About Us** We are an innovation driven digital infrastructure organisation of industry leading experts in intelligent design, engineering,...
-
Customer Service Manager
19 hours ago
Jakarta, Indonesia INNIO Full timeWe are seeking a Customer Service Manager to join our Jenbacher Service team, working closely with our Partners to build strong, supportive relationships with them and their personnel across in Indonesia. The CSM will work with all functions of INNIO to facilitate transactions for the Partner in parts fulfillment, warranty, fleet programs, and technical...