Customer Service with Sales
3 weeks ago
_**Key Responsibilities**:_
**1. Customer Support**:
messaging, and phone calls.
- Act as a point of contact to provide consultative support on advertisers' and
agencies’ accounts.
- Troubleshoot and resolve complex cases, ensuring high levels of customer
satisfaction.
- Ensure clients receive the highest level of sales and operational customer service.
**2. Advertiser Engagement**:
- Research and compile advertiser requirements, provide guidance on best practices,
- Drive product adoption and educate clients from basics to best practices.
- Drive advertiser communications and technical issue resolution by providing
guidance and optimization suggestions through inbound and outbound calls.
**3. Sales and Revenue Generation**:
- Promote advertising opportunities on TikTok products based on process and
procedure.
approximately 80+ interactions daily.
- Target predefined lists of clients or company-sourced prospects, including decision
influencers and limited business decision-makers.
- Deliver client-defined messaging for consistent and repeatable execution. Focus on
single offerings specific to the target audience.
- Identify high-value opportunities and encourage advertisers to increase investment
in advertising using the client’s platforms.
**4. Operational Excellence**:
- Improve internal efficiency and customer satisfaction by proactively identifying
opportunities to optimize existing or new processes and tools.
- Liaise with cross-functional teams on structuring and executing operational and
strategic services and programs.
- Analyze the performance of priority accounts and create optimization actions,
including account up-selling, creative tips, and bidding/budget/targeting
recommendations
**5. Qualifications**:
- Strong background or interest in the customer service industry with exposure to
cross-selling, inside sales, retention, or marketing.
- Strong understanding of social media platforms and features. Past experiences with
social media organizations are a plus.
- Language proficiency in English (default) and targeted language must be B2 and/or
above.
- Minimum certification of a college degree in any discipline. Any additional
certifications or achievements are a plus.
**6. Core Competencies**:
- Attention to Detail: Ability to quickly identify problems and provide solutions or
escalate as needed, balancing customer satisfaction with service standards.
- Customer-Centric: Maintain a positive and professional attitude towards
customers, with sensitivity to their emotions.
- Quality Focus: Initiate activities to enhance service quality and promote customer
satisfaction, adhering to set qualitative and quantitative performance indicators.
- Communication Skills: Strong written and verbal communication skills, using
professional business language in English and targeted languages.
- Sales Skills: Consistently execute core messaging strategy, navigate to decision makers, and establish clear next steps.
- Industry Knowledge: Solid understanding of the target industry, able to deliver
provided messaging on client solutions
**Job Types**: Full-time, Contract
Contract length: 12 months
**Job Types**: Full-time, Contract
Contract length: 12 months
Application Question(s):
- Are you willing to relocate to Kuala Lumpur Malaysia without any issues?
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