Customer Service with Sales

3 weeks ago


Jakarta, Indonesia IT Business Solutions Sdn Bhd Full time

_**Key Responsibilities**:_

**1. Customer Support**:
messaging, and phone calls.
- Act as a point of contact to provide consultative support on advertisers' and

agencies’ accounts.
- Troubleshoot and resolve complex cases, ensuring high levels of customer

satisfaction.
- Ensure clients receive the highest level of sales and operational customer service.

**2. Advertiser Engagement**:

- Research and compile advertiser requirements, provide guidance on best practices,
- Drive product adoption and educate clients from basics to best practices.
- Drive advertiser communications and technical issue resolution by providing

guidance and optimization suggestions through inbound and outbound calls.

**3. Sales and Revenue Generation**:

- Promote advertising opportunities on TikTok products based on process and

procedure.

approximately 80+ interactions daily.
- Target predefined lists of clients or company-sourced prospects, including decision

influencers and limited business decision-makers.
- Deliver client-defined messaging for consistent and repeatable execution. Focus on

single offerings specific to the target audience.
- Identify high-value opportunities and encourage advertisers to increase investment

in advertising using the client’s platforms.

**4. Operational Excellence**:

- Improve internal efficiency and customer satisfaction by proactively identifying

opportunities to optimize existing or new processes and tools.
- Liaise with cross-functional teams on structuring and executing operational and

strategic services and programs.
- Analyze the performance of priority accounts and create optimization actions,

including account up-selling, creative tips, and bidding/budget/targeting

recommendations

**5. Qualifications**:

- Strong background or interest in the customer service industry with exposure to

cross-selling, inside sales, retention, or marketing.
- Strong understanding of social media platforms and features. Past experiences with

social media organizations are a plus.
- Language proficiency in English (default) and targeted language must be B2 and/or

above.
- Minimum certification of a college degree in any discipline. Any additional

certifications or achievements are a plus.

**6. Core Competencies**:

- Attention to Detail: Ability to quickly identify problems and provide solutions or

escalate as needed, balancing customer satisfaction with service standards.
- Customer-Centric: Maintain a positive and professional attitude towards

customers, with sensitivity to their emotions.
- Quality Focus: Initiate activities to enhance service quality and promote customer

satisfaction, adhering to set qualitative and quantitative performance indicators.
- Communication Skills: Strong written and verbal communication skills, using

professional business language in English and targeted languages.
- Sales Skills: Consistently execute core messaging strategy, navigate to decision makers, and establish clear next steps.
- Industry Knowledge: Solid understanding of the target industry, able to deliver

provided messaging on client solutions

**Job Types**: Full-time, Contract

Contract length: 12 months

**Job Types**: Full-time, Contract
Contract length: 12 months

Application Question(s):

- Are you willing to relocate to Kuala Lumpur Malaysia without any issues?


  • Customer Service

    2 weeks ago


    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...


  • Jakarta, Indonesia KOREA ARTIZ STUDIO Full time

    The company's daily basic work, in addition to the implementation of work in accordance with the company's policies. 1. Responsible for customer consultation on the Internet, inviting customers to visit the store and achieving performance targets; 2. Responsible for the sale of products to customers who consult on the Internet; 3. Responsible for following...

  • Customer Service

    3 weeks ago


    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Customer Service

    1 week ago


    Jakarta, Indonesia Nezz MG Skincare Full time

    Qualification: - Minimum S1, All Major - Having experience as Sales Marketing or Customer Service - Willing working with target and love challenge - Having communication and negotiation skill - Can work as a team or individual - Shape and scale strategic deals - Self motivated and fast learner - Able to operate windows office **Job Description**: -...

  • Customer Service

    4 weeks ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3/S1 any major With a GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in the customer service & sales area - Typing skill with WPM 50 & Accuracy 90% - Sense Of Empathy - Has vaccinated 3 dose - Min. Fresh graduate and max 2 years in the same position (entry-level) - Able to speak English with...

  • Customer Service

    2 weeks ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - D3/S1 any major With GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in customer service area - Have experience in the sales area - Typing skill with WPM 50 & Accuracy 90% - Has vaccinated 3 dose - Min. Fresh graduate and max 2 years in the same position - Able to speak English with minimum passive...

  • Customer Service

    2 weeks ago


    Jakarta, Indonesia PT Neural Technologies Indonesia Full time

    Persyaratan Minimum Associate Degree (D3) from any major Min. 1 year proven experience as telesales, customer service or caller role Ability to learn about products and services and describe/explain them to prospects Experienced using Microsoft office Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding...

  • Customer Service

    3 weeks ago


    Jakarta, Indonesia Sinergi Performa Cipta Full time

    36388-1 Location : Maspion Plaza (Jakarta) Job Desc: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners -...

  • Customer Service

    2 weeks ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3/S1 any major With GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in the customer service area - Have experience in the sales area - Typing skill with WPM 50 & Accuracy 90% - Has vaccinated 2 dose - Min. Fresh graduate and max 2 years in the same position (entry-level) - Able to speak English...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    6,000,000 IDR ~ 9,000,000 IDR - Jakarta- Education: Bachelor's degree in Management, Business, Sales, Communication, Health major - Language: Fluent in English and formal Indonesian (speaking and writing) - Experience: Minimum working experience 1 year as a professional sales - Having experience in a retail/service company is a plus point - Successful...

  • Customer Service

    3 weeks ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - D3/S1 any major With GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in customer service area - Have experience in the sales area - Typing skill with WPM 50 & Accuracy 90% - Has vaccinated 3 dose - Min. Fresh graduate and max 2 years in the same position - Able to speak English with minimum passive...

  • Customer Service

    3 weeks ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Clear Articulation and good communication in Bahasa - Have experience in the customer service area - Have experience in the sales area - Typing skill with WPM 50 & Accuracy 90% - Has vaccinated 2 dose - Min. Fresh graduate and max 2 years in the same position (entry-level) - Able to speak English with minimum passive communication **Job...

  • Customer Service

    4 weeks ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3 any major With GPA 2,75 - Min Fresh graduate and max 2 years in the same position (entry-level) - Willing to work in the shifting schedule - Experience in the customer service area - Clear Articulation and good communication in Bahasa - Typing skill with WPM 50 & Accuracy 90% - Vaccinated min 2 Dose - Able to speak English with...

  • Customer Service

    2 weeks ago


    Jakarta, Indonesia Brenntag Full time

    **CUSTOMER SERVICE & SALES ORDER REPRESENTATIVE**: Our team in **South Jakarta** currently has an opening for a **Customer Service & Sales Order Representative** > **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service & Sales Order Representative is responsible for providing exceptional customer service and managing sales orders. This...

  • Customer Service

    3 weeks ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3 any major With GPA 2,75 - Min Fresh graduate and max 2 years in the same position (entry-level) - Willing to work in the shifting schedule - Experience in the customer service area - Clear Articulation and good communication in Bahasa - Typing skill with WPM 50 & Accuracy 90% - Vaccinated min 2 Dose - Able to speak English with...

  • Customer Service

    2 weeks ago


    Jakarta, Indonesia PT Shield On Service Tbk Full time

    **PT Shield On Service Tbk (SOS) **sedang membutuhkan para karyawan yang memiliki motivasi yang tinggi untuk ditempatkan pada client kami, Dengan posisi yang dibutuhkan sebagai berikut: **Customer Service** **Kualifikasi**: - Wanita - Usia 18 - 27 tahun - Min pendidikan D3 / S1 Semua Jurusan - Min 1 tahun pengalaman bidang terkait/Freshgraduate...

  • Customer Service

    2 weeks ago


    Jakarta, Indonesia Valdo Sumber Daya Mandiri Full time

    About the Assignment: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners - Support projects from all...


  • Jakarta, Indonesia PT. Digital Kaliber Internasional (Upperclicks) Full time

    Hi, we are Upperclicks, a Digital Marketing Agency in Jakarta. We are looking for an opportunity for you who has a high interest in increasing sales & creating revenue! PT. Digital Kaliber International has been a digital marketing agency specializing in Google Ads and Meta Ads since 2015. We currently manage many big clients for their digital...

  • Customer Service

    2 weeks ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3/S1 any major With GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in the customer service area - Have experience in the sales area - Typing skill with WPM 50 & Accuracy 90% - Has vaccinated 2 dose - Min. Fresh graduate and max 2 years in the same position (entry-level) - Able to speak English...

  • Customer Service

    3 weeks ago


    Jakarta, Indonesia Hino Finance Indonesia Full time

    PT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for...