Business Operation Associate

2 weeks ago


Jakarta, Indonesia paper.id Full time

**What will you do**:
Berkoordinasi dengan tim CS dalam menangani inquiries terkait pembayaran, termasuk melakukan pengecekan terhadap status pembayaran & pencairan User

Memahami fitur paper dengan baik agar dapat membantu melakukan pengecekan terhadap inquiries yang datang dari User terkait fitur-fitur yang ada pada platform, khususnya terkait dengan transaksi menggunakan tools internal yang tersedia

Melakukan eskalasi ke pihak eksternal maupun internal serta pengecekan mendalam terhadap dispute pada transaksi

Melakukan rekonsiliasi transaksi harian

Menangani proses refund/ pergantian rekening mulai dari proses pengajuan hingga pembayaran kembali

Melakukan verifikasi dan rekonsiliasi terhadap metode pembayaran manual

Bertanggung jawab terhadap proses pemberian cashback & reward ke User

Melakukan monitoring terhadap transaksi & projcet lainnya

Mengeksekusi kegiatan operasional dari project-project yang membutuhkan tim operations

**What are we looking**:
Minimum pendidikan D3, diutamakan jurusan finance/ accounting/ manajemen/ teknik industri (Fresh Graduate dipersilakan untuk melamar)

Pengalaman 0 - 1 tahun sebagai payment/ business operation di e-commerce/ fintech

Memiliki perhatian tinggi pada detail & pengecekan berulang

Fasih dalam menggunakan Ms. Excel maupun google sheet serta tools pengecekan internal

Memiliki growth mindset dan tertarik untuk mengerjakan fungsi operasional yang berbeda-beda

Memiliki kemampuan komunikasi verbal & tertulis yang baik

Disiplin terhadap waktu


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