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Business Operation Associate
2 weeks ago
**What will you do**:
Berkoordinasi dengan tim CS dalam menangani inquiries terkait pembayaran, termasuk melakukan pengecekan terhadap status pembayaran & pencairan User
Memahami fitur paper dengan baik agar dapat membantu melakukan pengecekan terhadap inquiries yang datang dari User terkait fitur-fitur yang ada pada platform, khususnya terkait dengan transaksi menggunakan tools internal yang tersedia
Melakukan eskalasi ke pihak eksternal maupun internal serta pengecekan mendalam terhadap dispute pada transaksi
Melakukan rekonsiliasi transaksi harian
Menangani proses refund/ pergantian rekening mulai dari proses pengajuan hingga pembayaran kembali
Melakukan verifikasi dan rekonsiliasi terhadap metode pembayaran manual
Bertanggung jawab terhadap proses pemberian cashback & reward ke User
Melakukan monitoring terhadap transaksi & projcet lainnya
Mengeksekusi kegiatan operasional dari project-project yang membutuhkan tim operations
**What are we looking**:
Minimum pendidikan D3, diutamakan jurusan finance/ accounting/ manajemen/ teknik industri (Fresh Graduate dipersilakan untuk melamar)
Pengalaman 0 - 1 tahun sebagai payment/ business operation di e-commerce/ fintech
Memiliki perhatian tinggi pada detail & pengecekan berulang
Fasih dalam menggunakan Ms. Excel maupun google sheet serta tools pengecekan internal
Memiliki growth mindset dan tertarik untuk mengerjakan fungsi operasional yang berbeda-beda
Memiliki kemampuan komunikasi verbal & tertulis yang baik
Disiplin terhadap waktu
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