Account Executive

2 weeks ago

Surabaya, Indonesia lalamove Full time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 10-year-old company reached unicorn status in 2018, is well funded by prominent VCs, and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion for serving local communities, empowering SMEs and our driver partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

As an **Account Executive, **you will be in charge of growing and retaining our demand from Business Clients in Indonesia and report to the Business Development Manager. Quick wits, problem-solving, and a “team first” mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on the Lalamove platform.

**THE RECRUITMENT PROCESS WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED**

**What you’ll do**:

- Serve as the lead point of contact for all customer account management matters both API and Non-API clients
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted relationships and expand collaboration opportunities with customer stakeholders
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. biweekly sales results and monthly forecasts)
- Prepare reports on account status, biweekly rebate reminders, and monthly report
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
- Planning, executing, and evaluating retention programs for existing clients

**What we seek**:

- Leadership skills to deal with a large and diverse Lalamove community
- Strong sense of prioritization and structured mindset to cover multiple things at the same time, without compromising on quality
- Ability to stand firm with integrity when deciding for the company in every situation Data-driven to identify leverages and make decisions for the business in every situation
- Strong communication skills to articulate ideas clearly through the use of a structured approach with a proven ability to create the framework

**What you’ll need**:

- BA/BS degree in Business Administration, Sales, or relevant field
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
- Demonstrate the ability to communicate, present, and influence key stakeholders at all levels within the organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel and MS PowerPoint)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at once and detail-oriented
- Excellent listening, negotiation, and presentation skills
- Strong verbal and written communication skills
- Willing to work the extra hours to reach the goal
- Lalamove respects your privacy and is committed to protecting your personal data.

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