Technical Manager

3 weeks ago


Jakarta, Indonesia Hitachi Sunway Information Systems Sdn Bhd Full time

Perform Technical Installation and Implementation.
- Perform all required technical installation and Implementation mainly on Wintel environments (Hardware and OS Level)
- Perform installation, setup and configuration of servers, storage and desktop operating systems, such as Microsoft Windows Server 2013 and newer, Microsoft Windows 7 and newer, Linux (Red Hat Enterprise Server, SUSE Linux Enterprise Server)
- Perform all Hardware and Operating Systems upgrades including patches.
- To ensure minimum new Technical Certifications achieved during probation period (2 Hardware and 2 Software related). Self-study is required.
- To coordinate and manage the progress of the installation and implementation of projects.
- Produce full documentation of systems setup and configuration upon completion of job / project and update info into systems.
- Provide on-site and remote support to customers to solve technical problems on products and solutions we sold to customers.
- Provide daily, weekly, and monthly status report and updates to customer and manager / superior on job and project.
- Able to provide 24x7 support

**Pre-sales support**
- To conduct and understand requirement studies with prospects and customers.
- To propose suitable products and specifications that address customers' and prospects' needs.
- To present, explain, and up sell our products and solutions to customers / prospects.
- To propose proper scope of work to install and implement the proposed products and solutions to customers / prospects, principals and suppliers.
- Work closely with sales team to ensure deals are closed
- Provide daily, weekly, and monthly status report and updates to customer and manager / superior on job and project.
- Able to provide 24x7 support

**People Management**
- Provide clear leadership and vision, inspire and motivate technical engineers’ team to achieve excellence and mentor them as they develop new skills, development, and competency.
- Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements.
- Responsible for developing the appropriate resource plans and to support the business objectives and customer deliverables.
- Provide leadership, coordination and coaching to the team, ensuring they are trained enabling them to achieve the operational and financial metrics within their areas of responsibility and success in their roles.
- Establish strategy and best practices for technical engineers’ team to ensure achievement of overall business objectives including individual KPIs.

**Others**
- To log in and out timely via our daily log-out systems.
- To update call operations system timely.
- Any other tasks that being assigned by your superior or Management.

**Salary**: Rp3,736,946 - Rp21,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)


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