Reservation Officer
4 months ago
**Customer Service**: Address customer inquiries, provide information on availability, pricing, or accommodations, and resolve issues or complaints regarding reservations.
- **Coordination**: Coordinate with other departments like sales & housekeeping to ensure smooth guest or passenger experiences.
- **Record Keeping**: Maintain accurate records of bookings, cancellations, and changes in the reservation system.
- **Payment Processing**: Handle payments or deposits related to bookings, ensuring proper financial records.
- **Promotions**: Inform customers about available promotions, packages, or discounts.
**Qualifications**:
**Education**: A high school diploma or a degree in hospitality, tourism, or a related field.
**Experience**: 2+ years experience in a customer service or reservations role, especially within hospitality or travel industries, is often preferred.
**Skills**:
- Strong communication skills (verbal and written).
- Ability to multitask and handle high-pressure situations.
- Good organizational and time-management skills.
- Attention to detail and accuracy in data entry.
**Job Types**: Full-time, Part-time
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Reservation Officer
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Reservation Agent
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