Medical Concierge Senior Officer

3 days ago


Jakarta, Indonesia FWD Insurance Full time

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

Excellent services to VIP/VVIP Corporate Care Member

Medical Concierge Senior Officer accountable for:

- Giving excellent services to VIP/VVIP Corporate Care Member
- For all incoming communications via phone calls including answering any questions regarding information of providers, hospital payments, benefit limits etc. from insured person
- Monitoring patients based on the patient's progress, the results of investigation, analysis of whether the treatment is done in accordance with the medical indications, as well as to investigate if there is prolonged care or other hi requiring investigation, update your billing information and decide whether to continue underwriting, terminated or modified
- Receive medical information directly from the hospital and checked the data on patient participation, pre existing condition, date joined, including exception of diagnosis or not, excess charge, and a decision whether the warrants will be issued, rejected, or be investigated first



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