Chief Concierge

2 months ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24157173
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required

**CORE WORK ACTIVITIES**

**Maintaining Concierge Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

**Ensuring Exceptional Customer Service**
- Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Supports employees understanding of customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.

**Additional Responsibilities**
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives and the peers on relevant information in a timely manner.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down

  • Chief Concierge

    5 months ago

    Jakarta, Indonesia PULLMAN Full time

    **Company Description** Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia. With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9...

  • Chief Concierge

    5 months ago

    Jakarta, Indonesia Pullman Jakarta Central Park Full time

    **Job Description**: Your experience and skills include: Minimum experience of 3 - 5 years with international chain hotels. Previous experience within capacity as Assistant Chief Concierge of Chief Concierge in a 5* Hotel operation. Computer literate in the Windows environment. Work Experience Chief Concierge A fantastic opportunity has become available...

  • Chief Concierge

    4 months ago

    Jakarta, Indonesia REGENT RESIDENCE JAKARTA Full time

    Chief Concierge - Minimum 3 year (s) working experience in the related field is required for this position - Computer literate, good communication and interpersonal skill "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat...

  • Chief Concierge

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24175571 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in accordance...

  • Chief Concierge

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24098306 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in...

  • Chief Concierge

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23200471 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge...

  • Chief Concierge

    5 months ago

    Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. Ensures that all guest requests and requirements are attended promptly and handled in the correct manner. Ensures speedy, accurate and efficient telephone and message service at all times. Ensures that...

  • Chief Concierge

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24083742 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Jakarta, Rajawal Place Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all...

  • Concierge-chief

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **İş Numarası** 24110770 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Management - Marriott International, fırsat eşitliği sunan...

  • Concierge-chief

    4 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **職務編號** 24061508 **工作類別** Rooms & Guest Services Operations **地點** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia 在地圖中查看 **工作編制** Full-Time **身處外地？** N **願意海外赴任？** N **職位類型 管理** Management - Marriott International...

  • Concierge-chief

    4 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24190765 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - شركة ماريوت الدولية هي شركة توفر فرص توظيف...

  • Concierge-chief

    4 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24190765 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International jest pracodawcą zapewniającym równe szanse. Wierzymy w...

  • Concierge-chief

    4 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24190765 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International...

  • Concierge-chief

    4 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24190765 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir engagieren uns für die...

  • Concierge-chief

    4 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24190765 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous...

  • Concierge-chief

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24175571 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la...

  • Concierge-chief

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **رقم الوظيفة** 24047473 **التصنيفات** Rooms & Guest Services Operations **الموقع** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Concierge-chief

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **หมายเลขงาน** 24098306 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia ดูบนแผนที่ **ตารางการทำงาน**...

  • Concierge-chief

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Stellenangebotsnummer** 24175571 **Tätigkeitskategorie** Rooms & Guest Services Operations **Standort** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir...

  • Concierge-chief

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Номер вакансии** 24089448 **Категория работы** Rooms & Guest Services Operations **Рез.** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia УВИДЕТЬ НА КАРТЕ **График** Full-Time **Удаленное расположение?** N **Возможен ли переезд?**...