Account Management Lead
2 days ago
**Job Description**:
**Life at Grab**
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
**Get to know the Team**
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform - GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.
**Get to know the Role**
- Manage a portfolio of restaurants with a focus on building lasting relationships and increasing profitability/revenue.
- You will be responsible for food & beverage merchant relationships and their drive platform growth cross-vertical GrabFood.
- You will lead elements of business identification, partnerships, account management, and planning strategy
**The Day-to-Day Activities**
- Manage a large portfolio of restaurants under the SME segment with a focus on retention - building strong, trusting relationships and ensuring merchant satisfaction.
- Analyze data to understand merchant needs and identify new business opportunities for the portfolio.
- Liaise with merchants for merchants-funded promo programs, merchant commission schemes, new products/features, ticket resolution, etc and track all processes.
- Identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues.
- Work across functions to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations)
- Drive operational excellence by working with the merchants and operations teams
- Co-lead one-to-many (scaled) merchant engagement initiatives with the objective of winning merchant love from the wider SME segment - CRM, online workshops, conferences
**The Must-Haves**
- Bachelor (or above) degree in Business/ Management or equivalent.
- Minimum 3-5 years (for an account manager role) or experience in sales, business development, partnerships or equivalent role.
- Experience managing large account portfolios and experience in the F & B industry is a plus.
- Excellent written and spoken communication skills in both English and Bahasa Indonesia.
- Excellent communication, interpersonal and negotiation skills, with the ability to identify and provide comprehensive solutions for varying customer needs
- Demonstrated ability to work effectively across internal and external organizations.
- Detailed orientated, organised and able to prioritise.
- You must be a self-starter and able to work efficiently under pressure.
- Energetic, enthusiastic and calm even in a dynamic and fast-paced environment.
- A highly independent individual with experience managing a team (direct reports is a plus).
- Proficient in Microsoft Excel, Powerpoint, Word and other relevant softwares i.e.Tableau.
**Our Commitment**
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
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