IT Service Desk Staff
4 months ago
JOB DETAIL
**JV2409004 - IT Service Desk Staff - Jakarta**
Job Qualification / Job Specification / PERSYARATAN:
- Pendidikan mínimal S1 Jurusan Teknik Informatika/Sistem Informasi dengan IPK mínimal 3,00
- Memiliki pengalaman mínimal 1 tahun sebagai IT Support
- Pemahaman yang kuat tentang perangkat keras dan perangkat lunak komputer: Termasuk PC, laptop, sistem operasi, dasar-dasar jaringan, dan aplikasi umum.
- Keterampilan pemecahan masalah dan analitis: Kemampuan untuk mengidentifikasi akar penyebab masalah secara sistematis dan teknis juga menerapkan solusi yang efektif.
- Paham dengan alat dan sumber daya pemecahan masalah: Pengetahuan tentang sistem tiket, pengetahuan dasar, dan sumber daya pemecahan masalah secara online.
- Familiar dengan PHP, HTML, DB SQL/MySQL/PostgreSQ menjadi nilai tambah
- Paham dengan Operating System Linux CLI/Windows untuk troubleshoot
- **Penempatan: Jakarta**
Job Description:
- Memastikan komputer yang dipakai user bisa berjalan sebagaimana mestinya termasuk Hardware (seperti printer, scanner, UPS), Software (aplikasi), dan jaringan.
- Memastikan bahwa keamanan data-data perusahaan dengan melakukan instalasi anti virus & Scaning virus, dan melakukan backup data termasuk dengan merestore data.
- Perbaikan kerusakan terkait komputer dan kelengkapannya sesuai degan SLA yang telah di tetapkan.
- Melakukan update secara berkala baik system operasi maupun system aplikasi yang dipakai oleh user
- Membuat dokumentasi teknis
**Proses Rekrutmen & Seleksi**:
- Pengisian FAP (Form Aplikasi Pelamar)
- Screening (administrasi, kesehatan, background check)
- Pencocokan Kompetensi (test psikologi, test kompetensi, interview, test lain yg diperlukan)
- Offering (penawaran)
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