Online Channel Associate

7 days ago


Jakarta, Indonesia PT Hypefast Karya Nusantara Full time

Support ecommerce operations & online team activities in daily basis
- Execute actionable plans and ensure that merchants businesses operate successfully
- Ensure smooth and proper onboarding process for new merchants in each marketplace, such as SKU synchronization (omnichannel)
- Respond actively to merchants’ inquiries in a timely manner and escalate the issue to ensure that the issues are resolved.
- Provide relevant data as needed and deliver well-structured report.
- Responsible in BAU operations: seller center owner, data pulling, shop setup, and promotion settings.
- Coordinate with the online team, supervisor, and other internal stakeholders to support the company’s goals and objectives.
- Minimum 1-2 year of working experience, preferably at Ecommerce operations.
- Has experience in handling merchants' seller center from various marketplace such as Shopee and Tokopedia.
- Strong problem-solving skills and business acumen.
- Comfortable for being easy to reach out and fast responding to merchants' inquiries
- Familiar to other seller center such as Tiktok, Lazada, Zalora, and Blibli is a plus.



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