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Operations Supervisor

4 weeks ago

Badung, Indonesia High And Low Headhunters Full time

Are you a motivated individual with solid managerial experience searching for a fresh career opportunity? One of Canggu’s popular restaurant and café venues focused on organic produce is searching for an Operations Supervisor to join their team immediately.

Responsibilities
- Operating as a role model to the front of house team, demonstrating the best high level of service at all times.
- Striving to achieve high levels of customer care and delivering a high quality product.
- Assisting in the development and training of the front of house team to ensure a professional approach and always improving service to customers.
- Dealing with and efficiently resolving customer complaints, reporting all issues and complaints daily.
- Installing new systems and implementing policies and protocols that allow the business to run and operate more efficiently, ensuring higher profits.
- Making a monthly schedule for staff and reviewing the schedule at the end of each month for salary payments.
- HR handling, checking all staff are following company rules and regulations.
- Ensure disciplinary action is executed responsibly, appropriately and as required in accordance with company standards.
- Recruitment for new staff positions, job advertising and interviewing.
- Ensure regular department meetings are planned and executed to enforce good communication within the team.
- Stock and inventory control and checking daily deliveries from suppliers.
- Daily check of all the buildings and equipment and organise maintenance where needed.
- Min. two years of related experience in a similar field.
- Experience in implementing operational processes.
- Good working knowledge of operational procedures and policies.
- Strong project management, administrative management, and organisational skills.
- Excellent leadership and decision-making skills.
- Great communication and interpersonal skills.
- Excellent project management skills.
- Proficient in computer skills using Microsoft, Excel, Word etc
- Fluent in English.
- Great communication and interpersonal skills.

Benefits
- Salary according to experience + BPJS