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Jkt - Head of Corporate Services, SEO

6 months ago

Jakarta, Indonesia Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities)

**Main Purpose of Job**:
As Head of Corporate Services, you will play a key role ensuring the smooth and efficient operation of the British Embassy and co-located UK Mission to ASEAN. You’ll be at the heart of much of the Embassy’s decision making, and the Embassy’s senior leadership team will look for your support, guidance and advice on a wide range of issues.

This role blends strategic leadership and operational delivery. The Corporate Services Team is growing, to match expansion of the UK’s bilateral Embassy to Indonesia (“the Embassy”) and the UK Mission to ASEAN (“the Mission”) which together share our Kuningan site. The Embassy is part of a network of 270 Posts, representing British political, defence, economic, trade, and consular interests world-wide. The UK Mission to ASEAN works to deepen UK engagement with ASEAN, building on existing collaboration and exploring new ways to work with the organisation and its member states. As well as the Foreign, Commonwealth and Development Office (FCDO), several other parts of the UK Government operate from the same platform and access the Embassy’s corporate services on an equal basis.

The job holder will work closely with the Ambassador and Deputy Head of Mission (DHM) supporting delivery of the Country Business Plan. S/he will be the point-person for delivering a range of services for about 200 UK-based and Country Based staff on: Finance, Human Resources, Information Technology, Logistics & Protocol, Estate, and Health & Safety.

The role calls for strong interpersonal skills, quantitative skills (financial management and quality control), and problem-solving skills, helping ensure the Embassy and the Mission are running smoothly and efficiently, and complying with best practice guidance from FCDO and local legal requirements.

As the driving force for corporate delivery, the jobholder will:

- Provide strategic direction to corporate delivery, leading an efficient, cost effective and professional team providing services to a variety of “customers” on the platform.
- Advise and work with senior management on change management and identify areas for improvement, on financial or other grounds.
- Help team leaders within the Embassy and the Mission in their management of resources, while enforcing corporate policies / guidance from FCDO, so that business needs and audit requirements are met.

This role will report to the Deputy of Head Mission of the Embassy and operate as part of a network of posts in the region, which provide peer to peer support, coaching and resilience for the job holder.

**What will the Jobholder be Expected to Achieve**:
**_ Strategic Planning and Leadership 30%_**
- Strategic leadership and planning in support of the corporate agenda including the country business plan and risk management.
- Trusted advisor to the Embassy leadership team, horizon scanning to enable proactive resource and activity planning.
- Understand the business needs of various branches of UK government represented in Jakarta (Partners Across Government/PAGs) in order to provide shared services to mutually agreed standards.
- Build and deepen relationships with key stakeholders: internally with fellow Corporate Services Managers at UK Embassies in Southeast Asia; and externally with partners at other diplomatic missions, government departments and suppliers, to maintain, improve and share corporate knowledge.
- Ensure in-house policies are aligned to global and local requirements and are understood and followed.

**_ Delivery 30%_**
- Lead and monitor the delivery of services against the local Corporate Services Charter.
- Oversee corporate delivery, working closely with regional and global hubs (Finance, HR and Procurement), the Global Processing Transaction Centre, and our Facilities Management Team, to ensure that UK and local standards are met through planned and reactive maintenance and in compliance with corporate procedures.
- Act as the ‘intelligent client’, identifying requirements, appropriate service level agreements and key performance indicators to manage and monitor service provisions, including by outsourced supplier contracts.
- Oversee the local delegated budget in accordance with corporate policies to ensure on-budget expenditure and value for money.
- Instil an ethos of continuous improvement within the team, leading on corporate projects and the change management required to deliver them.
- Oversee the overall employer proposition, including terms and conditions of service and pay and benefits for Country Based staff, ensuring compliance with local labour law.
- Provide guidance and act as an escalation point on sensitive staff matters, including dispute management resolution.

**_ Management 30%_**
- Team management of 28 people (and growing), with direct line management of 5 team leaders, ensuring that the team’s capacity, capabilities, and service level are maintained