Customer Service Trainer

2 days ago


Jakarta, Indonesia DHL Full time

Conduct training to new and existing staff (e.g. new hire induction training, refresher training, CIS CS modules)
- Ensure training materials are constantly updated and reviewed at regular interval
- Support and work closely with CS sub-function managers/supervisors to conduct post-training evaluation and

coaching to gauge training effectiveness, and identify strengths for reinforcement and weaknesses for further

training
- Conduct training needs analysis and develop training and development plans / roadmap
- Interact with country HR department on identifying CS-related training needs
- Maintain an accurate and updated training record of staff
- Conduct regular and ad hoc skills verification tests for Customer Service Function
- Coordinate special events / programs / celebration among CS sub-functions
- Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless, he/she must be able to demonstrate ability to influence decisions/actions
- 3 years experience in customer service / hospitality industry
- Experience in conducting / facilitating training activities
- Experience in the Air Express industry (preferable)
- Bachelor degree
- Excellent spoken and written language skill



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