Hotel Manager

5 months ago

Surabaya, Indonesia Marriott International, Inc Full time

**Job Number** 23199442

**Job Category** Property Leadership

**Location** Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office,, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Profitability and Departmental Budgets**
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.

**Managing Property Operations**
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

**Leading Property Operations Teams**
- Establishes a vision for product and service delivery on property.
- Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably.

**Managing and Conducting Human Resources Activities**
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimin

  • Manager Hotel

    6 months ago

    Surabaya, Indonesia Suri Mutiara Jaya Full time

    Hotel Square, berletak di Jalan Siwalankerto sedang mencari seorang Manager Hotel yang dapat menjadi management di bagian perhotelan pada Hotel Square. **Tanggung Jawab Pekerjaan** - Mengelola anggaran dan keuangan hotel, termasuk pelaporan keuangan dan pengelolaan inventaris. - Merekrut, melatih, dan mengembangkan staf agar mampu memberikan pelayanan yang...

  • Sales Manager Hotel

    2 months ago

    Surabaya, Indonesia Hotel Majapahit Surabaya Full time

    **Responsibilities** - Develop and execute strategies to drive business in new and existing markets - Identify new markets and business opportunities and increase sales - Targeting key accounts potential for the company - Track and analyze sales data to identify areas for improvement - Implements all sales action plans related to my market areas as outlined...

  • Hotel General Manager

    5 months ago

    Surabaya, Indonesia Suri Mutiara Jaya Full time

    Hotel The Square sedang mencari Hotel General Manager untuk memimpin operasional harian, mengawasi staf, meningkatkan layanan pelanggan, dan mengelola semua aspek manajemen hotel. **Tanggung Jawab** - Dapat menyelesaikan permasalahan sehari-hari hotel dengan efisien - Menyelesaikan permasalahan finansial dan operasional hotel - Menyiapkan laporan untuk...

  • Sales Manager

    6 months ago

    Surabaya, Indonesia The Capital Hotel Full time

    **The Capital Hotel - Surabaya** are selecting talents for **Sales Manager** (Pre-Opening's team) With Requirements: 1. Min. 2 years experiences in Hotel Sales or Marketing Manager 2. Fluent in English, both speaking and writting 3. Strategic thinking & planning to implement a sales's plan 4. Have a good communication, handling client selling, negotiation,...

  • Hotel Manager

    5 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24096191 **Job Category** Property Leadership **Location** Four Points by Sheraton Surabaya Pakuwon Indah, Pakuwon Mall, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of property...

  • Corporate Accounting Manager

    5 months ago

    Surabaya, Indonesia OVAL HOTEL - GROUP Full time

    OVAL HOTEL - SURABAYA MANAGER ACCOUNTING **Responsibilities** - Create, complete, and analyze financial reports on time for each period - Controlling the recording of financial datas include account receivables, account payables, fixed assets, and General Ledgers - Identify and verify transactions carried out by the company, especially from the purchasing...

  • Hotel Manager

    5 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 23193837 **Job Category** Property Leadership **Location** Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Situated high above the city, our 4-star hotel offers unique architecture and...

  • General Manager-jw Marriott Hotel Surabaya

    5 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24032367 **Job Category** Property Leadership **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **JOB SUMMARY** Functions as the primary strategic business leader of the property...

  • Restaurant Manager

    5 months ago

    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    Restaurant Manager - Minimum Diploma Degree of University or Hotel Academy in related field education - Minimum 2 years experience in similar position - Good communication skill and have pleasant personality - Hard working and have positive atitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam...

  • Restaurant Manager

    5 months ago

    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    Restaurant Manager - Minimum Diploma Degree of University or Hotel Academy in related field education. - Minimum 2 years experience in similar position. - Good communication skill and have pleasant personality. - Hard working and have positive attitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Duty Manager

    2 weeks ago

    Surabaya, Indonesia Hotel Majapahit Surabaya Full time

    **Job Summary** The Duty Manager will assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control and quality standards, ensuring guests’ satisfaction. - Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and...

  • Assistant Food and Beverage Manager

    2 months ago

    Surabaya, Indonesia Hotel Majapahit Surabaya Full time

    As the **Assistant Food and Beverage Manager,** you will collaborate with the Food and Beverage Manager to ensure the smooth and efficient functioning of the department, oversee and optimize all aspects of our F&B operations. Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering...

  • Hotel Cleanliness Expert

    5 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24065817 **Job Category** Housekeeping & Laundry **Location** Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a...

  • F & B Manager

    5 months ago

    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    F & B Manager - Minimum Diploma Degree of University or Hotel Academy in related field education - Minimum 2 years experience in similar position - Good communication skill and have pleasant personality - Hard working and have positive atitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam...

  • Front Office Manager

    5 months ago

    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    Front Office Manager - Minimum Diploma Degree of University or Hotel Academy in related field education - Minimum 2 years experience in similar position - Good communication skill and have pleasant personality - Hard working and have positive atitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • F&b Manager

    5 months ago

    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    F&B Manager - Minimum Diploma Degree of University or Hotel Academy in related field education. - Minimum 2 years experience in similar position. - Good communication skill and have pleasant personality. - Hard working and have positive attitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam...

  • Front Office Manager

    5 months ago

    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    Front Office Manager - Minimum Diploma Degree of University or Hotel Academy in related field education. - Minimum 2 years experience in similar position. - Good communication skill and have pleasant personality. - Hard working and have positive attitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Front Office Manager

    2 months ago

    Surabaya, Indonesia Hotel Majapahit Surabaya Full time

    Front Office Manager (FOM) directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. - Lead, direct and manage daily front office...

  • Front Office Manager

    4 weeks ago

    Surabaya, Indonesia Hotel Majapahit Surabaya Full time

    Front Office Manager (FOM) directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. - Lead, direct and manage daily front office...

  • Executive Housekeeper

    6 months ago

    Surabaya, Indonesia The Capital Hotel Full time

    **The Capital Hotel - Surabaya** are selecting talents for **Executive Housekeeper** (Pre-Opening's team) With Requirements: - Bachelor degree in hospitality - Min. of 2 years management experience in Housekeeping - Proven ability to successfully lead, train and motivate colleagues is essential - Must be highly organized, energetic and possess the ability...