Product Operations
6 months ago
Job Description
Daily monitoring of any product issue escalation form Partner Support Centre (PSC), VKAM and BPO
Recapping Issue based on Solution and identify the issue
Answering the general issue using FAQ
Escalate issue to Edo/Fenny if outside of general FAQ
Share catalog to brand (coordinate with Fenny)
Update catalog sharing tracker
Escalate of catalog troubleshooting issue (coordinate with Fenny)
Download daily data report for CPM Bidding
Update the report tracker
Check the TRP report daily
Coordinate with Fenny to validate the result
Request voucher granting
Consolidate list of whitelist request of NPL
Upload seller list to NPL dashboards
Communicate with MSKAM PIC the status
Requirement
Can and Good using excel
Understood to analyze request and grouping the request
Can works with team
Additional Requirement
Gender
All
Age
24 - 35 [yo]
Min. GPA
3
Job Information
Industry
E-commerce
Employment
Contract
Position Level
Staff/Officer
Working Hour
NORMAL
Language
English, Indonesia
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