Product Operations Intern

3 weeks ago


Jakarta, Indonesia AwanTunai Full time

Jakarta, DKI Jakarta

Work Type: Internship

**Company Overview**
AwanTunai is the leading vertical fintech player digitizing the offline FMCG supply chain in Indonesia. We solve for both operational and financing pain points through ERP software and integrated embedded financing for offline suppliers. Our traditional suppliers have aggregate annual sales of over $3bn+ and our embedded financing is on track to reach the annualized $1bn milestone next quarter. We have been growing revenues at an average 30% QoQ with 0.2% credit loss rates over the pandemic period across hundreds of traditional suppliers.

Our financial impact has won accolades from the UNCDF, Monetary Authority of Singapore, and with the IFC (World Bank Group) as a major shareholder. Management and our impact focused shareholders are committed to building a world class team regardless of diversity or location.

Our fraud management has won the trust of global banking groups (MUFG, OCBC), the largest local institutions (Bank BRI, Bank Mandiri), as well as global insurers (AA rated Munich Re) who protect our loan assets against credit default.

**Responsibilities**
- Collaborate closely with cross-functional teams such as engineering, marketing, and product to manage tasks.
- Assist in configuring and maintaining setups for new and existing products.
- Perform various clerical duties requiring knowledge of departmental processes.
- Collect and gather necessary information/data for reporting purposes.
- Conduct data analysis and provide basic insights based on the findings.
- Provide direct support to product managers in addressing operational issues, track and resolve operational challenges.
- Utilize tools to identify and troubleshoot product-related problems
- Assist with specific projects or smaller streams within a larger project.
- Conduct testing following checklists from Product Managers and accurately report the results.
- Document product usage guidelines, including screenshots, as directed by the Product Manager.

**Requirements**:

- Final year student in Computer Science/Information Technology/relevant field. Fresh graduates are welcome to apply.
- Good attention to detail for data entry and good problem-solving skills.
- Have a strong willingness to learn.
- Self-starter with a strong sense of curiosity, strong ownership, and can-do attitude.
- Familiar with Microsoft Office (especially Excel), Google Office Suite, and basic knowledge of CMS Tools.



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