Ecommerce Assistant Manager
5 months ago
**Company Description**
- Manage the operations of all e-commerce platforms via respective enablers, for Bosch Home official stores** **including execution of promotions and campaigns, order fulfilment, customer experience, product listings and other operational activities
- Manage customers’ inquiries and resolve issues in a timely manner i.e., via creating appropriate chat responses for enablers or other form of communication
- Coordinate with cross-functional departments to manage ecommerce platform
- Work with sales administration/ operations to ensure smooth fulfilment process with excellent customer satisfaction
- Serve as the lead contact with e-Commerce platforms
- Work with content teams of enablers and internal marketing team to setup product listings, shop-in-shop designs and ensure content are aligned with the brand’s marketing and sales promotion plans
- Plan and execute various online campaigns, activities, and promotions for all e-Commerce platforms.
- Monitor competitors, products, market pricing and customer feedback and recommend improvement
- Conduct post-campaign analysis and day-to-day campaign monitoring
- Support to generate reports for analysis and insights on promotion and campaign performances
- Analyze and identify trends across the online customer shopping journey, provide insights & recommendations to drive additional traffics, and thus promote the sales.
- Analyze online sales performance on a regular basis to ensure the achievement of monthly sales target.
- Work closely with internal stakeholders to monitor and analyze competitors’ activations and promotions at online and offline channels.
- Management & training of e-Commerce enabler/ reseller in (content management, order fulfillment, customer service, campaign design marketing and e-Commerce maintenance).
**Qualifications**
- Minimum Diploma or Bachelor Degree in any field
- Minimum 5 years of relevant experience in an online business, either consumer retail, B2B, D2C, consumer technology, e-commerce or other fast-paced web-based business.(either brand, platforms or enablers)
- Understand digital & ecommerce marketing, both current and emerging, with the ability to translate marketing and customer needs into execution. Direct experience in Home Appliances Industry is a plus.
- Excellent communication skills, both written and verbal. (English and Bahasa)
- Able to create strong relationships with range of stakeholders.
- Proficient in project management skills, including ability to structure a work back plan, drive key stakeholders towards a deadline and keep track of multiple work streams.
- Attention to detail and quick response
**Additional Information**
HR Contact Person: Nahda Miftah
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