Sme Account Officer

16 hours ago


Jakarta, Indonesia PT Bank Multi Arta Sentosa Full time

**RESPONSIBILITIES**:

- **Client Relationship Management**:

- Build and maintain strong relationships with SME clients, acting as their main point of contact for all financial needs.
- Conduct regular client reviews to understand their business goals, challenges, and opportunities.
- **Financial Solutions & Advisory**:

- Provide customized financial products and services (e.g., loans, credit facilities, cash management solutions) to meet the specific needs of SME clients.
- Offer strategic advice on business growth, financial planning, and risk management.
- **Business Development**:

- Identify and pursue new business opportunities within the SME segment.
- Collaborate with internal teams (e.g., credit, risk, product development) to tailor offerings and ensure smooth service delivery.
- **Client Retention & Satisfaction**:

- Monitor client satisfaction levels and take proactive steps to address any issues or concerns.
- Implement client retention strategies and participate in client feedback programs to continuously improve service quality.
- **Compliance & Risk Management**:

- Ensure all client transactions and interactions comply with regulatory requirements and company policies.
- Monitor and manage credit risk, working closely with the credit team to assess and mitigate potential risks.

**REQUIREMENTS**:

- **Education & Experience**:

- Bachelor’s Degree in Business, Finance, Economics, or a related field.
- 2-5 years of experience in relationship management, sales, or a related role within the financial services industry, with a focus on SME.
- Strong understanding of financial products and services for small and medium-sized businesses.
- **Skills & Competencies**:

- **Excellent Communication Skills**: Ability to articulate financial solutions clearly and build trust with clients.
- **Analytical Skills**: Capability to analyze financial statements and assess the creditworthiness of SME clients.
- **Problem-Solving Abilities**: Strong ability to address client issues and propose effective solutions.
- **Negotiation Skills**: Ability to negotiate terms and conditions that meet both the client's and the bank's needs.
- **Organizational Skills**: Ability to manage a portfolio of clients, ensuring timely follow-up and service delivery.
- **Certifications (Optional but Preferred)**:

- Certifications in financial services, risk management, or sales are advantageous.

Jenis Pekerjaan: Penuh Waktu

Pengalaman:

- Marketing Perbankan: 1 tahun (Diutamakan)



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