Sme Account Officer
4 days ago
**RESPONSIBILITIES**:
- **Client Relationship Management**:
- Build and maintain strong relationships with SME clients, acting as their main point of contact for all financial needs.
- Conduct regular client reviews to understand their business goals, challenges, and opportunities.
- **Financial Solutions & Advisory**:
- Provide customized financial products and services (e.g., loans, credit facilities, cash management solutions) to meet the specific needs of SME clients.
- Offer strategic advice on business growth, financial planning, and risk management.
- **Business Development**:
- Identify and pursue new business opportunities within the SME segment.
- Collaborate with internal teams (e.g., credit, risk, product development) to tailor offerings and ensure smooth service delivery.
- **Client Retention & Satisfaction**:
- Monitor client satisfaction levels and take proactive steps to address any issues or concerns.
- Implement client retention strategies and participate in client feedback programs to continuously improve service quality.
- **Compliance & Risk Management**:
- Ensure all client transactions and interactions comply with regulatory requirements and company policies.
- Monitor and manage credit risk, working closely with the credit team to assess and mitigate potential risks.
**REQUIREMENTS**:
- **Education & Experience**:
- Bachelor’s Degree in Business, Finance, Economics, or a related field.
- 2-5 years of experience in relationship management, sales, or a related role within the financial services industry, with a focus on SME.
- Strong understanding of financial products and services for small and medium-sized businesses.
- **Skills & Competencies**:
- **Excellent Communication Skills**: Ability to articulate financial solutions clearly and build trust with clients.
- **Analytical Skills**: Capability to analyze financial statements and assess the creditworthiness of SME clients.
- **Problem-Solving Abilities**: Strong ability to address client issues and propose effective solutions.
- **Negotiation Skills**: Ability to negotiate terms and conditions that meet both the client's and the bank's needs.
- **Organizational Skills**: Ability to manage a portfolio of clients, ensuring timely follow-up and service delivery.
- **Certifications (Optional but Preferred)**:
- Certifications in financial services, risk management, or sales are advantageous.
Jenis Pekerjaan: Penuh Waktu
Pengalaman:
- Marketing Perbankan: 1 tahun (Diutamakan)
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